Customer Engagement:<br /> ● Develop and execute customer engagement strategies to drive user adoption and retention.<br /> ● Proactively reach out to customers to understand their needs, challenges, and feedback.<br /> Customer Support:<br /> ● Manage and lead a team of customer support representatives, providing guidance and support as needed.<br /> ● Resolve escalated customer issues and ensure timely and effective resolution.<br /> ● Collaborate with cross-functional teams to address customer concerns and improve product functionality.<br /> Product Knowledge:<br /> ● Develop an in-depth understanding of our products and services to provide expert guidance to customers.<br /> ● Stay updated on industry trends, market developments, and competitive offerings.<br />  <br /> Customer Feedback and Product Improvement:<br /> ● Gather customer feedback and insights to provide valuable input to the product development team.<br /> ● Advocate for customer needs within the organization to drive product enhancements and improvements.<br /> ● Exposure of operating with a lean team and scaling the cx function keeping Tech/Automation at core<br /> Data Analysis:<br /> ● Analyse customer data and user behaviour to identify patterns and trends.<br /> ● Use data-driven insights to optimize customer engagement strategies and improve user experience.<br /> Team Leadership:<br /> ● Provide leadership and mentorship to the customer success team, fostering a collaborative and supportive environment.<br /> ● Conduct regular performance reviews, set goals, and provide coaching and training to team members.