Head of Information Technology
Company Overview
Not specified.
Job Summary
We are seeking an experienced and strategic Head of Information Technology to lead the organization’s technology vision, infrastructure, enterprise applications, cybersecurity, and digital transformation initiatives. This leadership role is pivotal in building a secure, scalable, reliable, and business-aligned technology ecosystem that supports customer-facing channels, distributed operations, supply chain functions, and corporate teams. The successful candidate will collaborate closely with senior leadership and cross-functional stakeholders to enhance operational efficiency, customer experience, productivity, automation, and data-driven decision-making.
Responsibilities
- Define and execute the organization’s overall IT strategy, technology roadmap, and transformation agenda aligned with business priorities.
- Lead digital and technology initiatives aimed at improving customer experience, operational efficiency, automation, business productivity, and scalability.
- Oversee IT infrastructure and operations, including cloud environments, networks, connectivity, servers, end-user computing, helpdesk, and IT support.
- Ensure reliable technology operations across multiple business locations and corporate functions.
- Lead the implementation, maintenance, optimization, and integration of enterprise systems such as ERP, CRM, HRMS, finance, inventory, supply chain, and other business applications.
- Partner with business and digital teams to ensure seamless integration across customer-facing platforms, enterprise systems, inventory, payment solutions, and third-party applications.
- Build scalable systems architecture and establish effective integration standards across internal platforms and external vendors.
- Own the organization’s cybersecurity strategy, including access controls, data security, vulnerability management, incident response, privacy, backups, and recovery frameworks.
- Establish and maintain business continuity, disaster recovery, and technology resilience plans.
- Lead major technology projects end-to-end, including requirements gathering, solution evaluation, vendor selection, implementation, rollout, optimization, and stakeholder communication.
- Establish IT service standards, SLAs, monitoring processes, and continuous improvement initiatives to enhance reliability and user satisfaction.
- Manage IT budgets, technology investments, vendor relationships, contracts, and overall technology ROI.
- Collaborate with teams across operations, finance, HR, marketing, customer experience, supply chain, and business leadership to translate requirements into practical technology solutions.
- Build, mentor, and lead a high-performing IT team across infrastructure, applications, support, security, and technology projects.
- Evaluate emerging technologies such as AI, automation, cloud platforms, analytics, and data solutions for potential business impact.
Qualifications
- Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 10+ years of progressive experience in IT, with significant leadership in infrastructure, applications, security, and technology transformation initiatives.
- Proven experience supporting multi-location, customer-facing, operations-intensive, or consumer-focused businesses.
- Strong understanding of IT infrastructure, cloud platforms, enterprise applications, cybersecurity, data governance, and systems integration.
- Demonstrated success in implementing and managing ERP, CRM, finance, HR, supply chain, inventory, and other enterprise business applications.
- Experience leading technology transformation, platform modernization, complex integrations, and organization-wide implementations.
- Deep knowledge of data security, IT risk management, access governance, business continuity, and disaster recovery planning.
- Proven ability to manage technology budgets, vendors, implementation partners, and external service providers.
- Excellent stakeholder management, project management, communication, and cross-functional collaboration skills.
- Strong leadership skills with a track record of building, developing, and leading high-performing IT teams.
Preferred Skills
- Experience with AI, automation, analytics, and data-driven solutions.
- Familiarity with digital transformation in diverse industry settings.
- Knowledge of regulatory compliance standards related to cybersecurity and data privacy.
- Certifications such as CISSP, PMP, ITIL, or cloud certifications (AWS, Azure, Google Cloud).
Experience
- Minimum of 10+ years in IT leadership roles.
- Extensive experience supporting multi-location, customer-facing, and operations-intensive organizations.
- Proven track record of delivering large-scale IT projects from conception to completion.
Environment
- The role involves working in a corporate office environment with potential for hybrid or remote work arrangements.
- The position requires collaborating across multiple departments and managing vendor relationships.
- The role may involve occasional travel to different company locations or vendor sites.
Salary
Not specified.
Growth Opportunities
Not specified.
Benefits
Not specified.
