<div>1. Develop and execute the company&#39;s customer experience strategy, ensuring it aligns with<br /> the company&#39;s overall business objectives</div> <div>&nbsp;</div> <div>2. Build, lead and mentor a team of CX professionals, driving a culture of customer obsession<br /> throughout the organization</div> <div>&nbsp;</div> <div>3. Develop and implement customer service standards, policies and procedures to ensure<br /> consistent and exceptional service across all touchpoints</div> <div>&nbsp;</div> <div>4.Define and manage key customer experience metrics, including customer satisfaction, Net<br /> Promoter Score (NPS), and customer lifetime value (CLV)</div> <div>&nbsp;</div> <div>5.Partner with cross-functional teams, including marketing, product, technology, operations</div> <div>and sales to optimize the customer journey and drive business growth</div>