Not specified

Company Overview

OneAssist is India’s leading Consumer Insurtech company, providing innovative assistance and protection solutions for everyday life dependencies such as Smartphones, Laptops, Appliances, Wallets, Eyewear, Footwear, and Furniture. The company operates as a one-stop platform/app for customer assistance, aiming to solve issues when things go wrong. OneAssist is built on cutting-edge technology and strives to deliver best-in-class customer experiences. The company has seen a remarkable growth with a CAGR of 36% over the past three years, servicing over 1000 cities with a growing customer base.

Job Summary

The position is designed to contribute to enhancing the company’s offerings in the Consumer Insurtech space, working towards maintaining high customer satisfaction and operational efficiency. The selected candidate will play a vital role in developing and implementing solutions that directly impact customer experiences and the company's revenue growth.

Responsibilities

• Develop and execute strategies to improve customer satisfaction and operational efficiency.
• Collaborate with cross-functional teams to enhance service offerings and resolve customer issues.
• Analyze customer feedback and operational data to identify areas for improvement.
• Maintain oversight of processes to ensure compliance with industry regulations and company policies.
• Support the development of new product offerings that cater to consumer needs.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in a customer-facing role, ideally within the consumer services or technology sectors.
• Strong analytical skills with a data-driven approach to problem-solving.
• Excellent communication and interpersonal skills.
• Familiarity with insurtech or consumer protection services is a plus.
• Proficiency in relevant software tools (CRM systems, data analysis tools, etc.).

Preferred Skills

• Master’s degree in a relevant field.
• Experience with project management or leading cross-functional teams.
• Knowledge of financial and operational metrics in the insurtech industry.

Experience

• A minimum of 3-5 years of experience in customer service, operations, or a similar role.

Environment

The work setting is primarily office-based at OneAssist's corporate headquarters located in Mumbai, Maharashtra. The company may offer hybrid working arrangements depending on the role and responsibilities.

Salary

Salary information is not specified.

Growth Opportunities

Opportunities for career advancement will be available as OneAssist continues to expand its market presence and prepare for an IPO in FY26.

Benefits

Benefits information is not specified.