Job Title: Delivery / Operations Manager

Location: Bangalore
Company: Algonomy
Website: https://algonomy.com/

 

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About Algonomy

Algonomy is a global leader in AI-driven retail solutions, providing end-to-end personalization, customer engagement, and retail analytics. With cutting-edge technology and advanced data-driven platforms, Algonomy helps the world’s leading retailers optimize operations and deliver exceptional customer experiences.

 

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Role Overview

We are looking for a Delivery / Operations Manager who will be responsible for driving seamless delivery of projects, ensuring operational excellence, managing cross-functional teams, and improving delivery quality. The ideal candidate will have strong experience in project operations, backlog management, tools (Jira or similar), and end-to-end delivery governance.

 

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Key Responsibilities

• Oversee complete project delivery lifecycle—planning, execution, monitoring, and closure
• Manage daily delivery operations and ensure projects are completed on time with quality
• Work closely with engineering, product, and customer teams to resolve blockers
• Manage backlogs, prioritize tasks, and ensure accurate sprint planning & tracking
• Use delivery tools like Jira (or similar tools) for project workflows, dashboards & reporting
• Create and maintain delivery documentation, MIS reports, and process improvements
• Conduct daily standups, weekly stakeholder reviews, and performance monitoring
• Manage escalations, risks, dependencies, and delivery SLAs
• Ensure governance, compliance, and continuous process optimization
• Lead cross-functional coordination for project execution and operational efficiency
• Serve as maker-checker for project deliverables, quality, testing & release readiness

 

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Required Skills & Experience

• 5–10 years of experience in Delivery Operations / Project Management
• Strong background in IT operations, technology delivery, or product implementation
• Experience using tools like Jira, Confluence, ServiceNow, Trello, or similar
• Hands-on experience with Agile/Scrum/Kanban methodologies
• Strong understanding of backlog management, sprint governance & delivery processes
• Excellent communication, stakeholder management, and team leadership skills
• Ability to manage multiple projects simultaneously
• Problem-solving mindset with strong analytical ability

Experience handling esca