Senior Product Manager - International Expansion [US]

Scrabble is mandated to hire for an AI powered logistics SaaS platform.

You will lead its international expansion charter across product, strategy, and GTM. You'll have full autonomy over product strategy, positioning, and roadmap for the US market, working closely with sales and marketing to land and retain e-commerce/DTC brands.

It's a B2B2C role: you build for brands while enhancing the experience of their end customers

Responsibilities

• Own product strategy for the US market by conducting market research, competitive teardowns, and defining tailored positioning and roadmaps aligned with US/DTC brand needs.
• Ship as an individual contributor (IC) by writing detailed PRDs, prioritizing requirements, running sprint ceremonies, and collaborating daily with design, engineering, and QA teams.
• Drive go-to-market (GTM) initiatives by creating pitch narratives, battle cards, demo flows, participating in enterprise sales calls, and responding to RFPs.
• Build onboarding and support processes by designing the customer onboarding journey, defining SLAs, and establishing support workflows across time zones to ensure retention.
• Lead AI innovation by identifying opportunities for AI to improve post-purchase experiences, building LLM powered features, prototyping agents, and evaluating when AI adds value.
• Own key metrics such as Monthly Recurring Revenue (MRR), pipeline conversion, activation, retention, and churn; analyze funnel data to inform product decisions and report progress to leadership.

Qualifications

• 5+ years of experience in product management, ideally with B2B SaaS or e-commerce exposure.
• Prior experience with US e-commerce market product development or scaling is a strong plus.
• Proficiency in writing detailed PRDs, prioritization, and agile methodologies.
• Strong understanding of SaaS metrics: MRR, ARR, CAC, churn.
• Experience with AI/LLMs, understanding their capabilities, limitations, and application in product features.
• Excellent communication skills, capable of pitching to CXOs and handling objections.
• Ability to work independently as an IC, thrive in ambiguous environments, and make data-driven decisions.
• Educational qualifications: Bachelor’s degree in relevant fields; advanced degrees preferred.

Preferred Skills

• Experience building or shipping agentic/LLM features.
• Familiarity with product analytics tools and funnel analysis.
• Knowledge of localization and market-specific customization.
• Ability to handle cross-functional collaboration across sales, marketing, engineering, and support teams.
• Comfort with US timezone calls and occasional travel to the US.

Experience

• 5+ years in product management roles, with relevant experience in B2B SaaS or e-commerce.
• Experience with US market expansion and building products for US brands is highly desirable.

Environment

• Location: Bengaluru, on-site.
• Work setting: Fast-paced, collaborative environment with close interaction with global teams.
• Travel: Occasional travel to the US for customer meetings and events.
• Work hours: Regular US-timezone calls, flexible to accommodate global collaboration.