Head of Quality – Manufacturing

Company Overview

(Details about the company are not specified.)

Job Summary

We are seeking a dynamic and visionary Head of Quality to architect, implement, and direct comprehensive quality strategies across all facets of the manufacturing organization. The role is critical in upholding industry-leading standards for product reliability, regulatory compliance, and customer satisfaction while building a robust quality culture grounded in continuous improvement and operational excellence. This executive-level position reports directly to the VP – Factory Operations and will lead a multidisciplinary quality team, drive enterprise-wide quality initiatives, and represent the company in external stakeholder interactions relating to quality and compliance.

Responsibilities

• Strategy & Leadership

  • Design, implement, and continuously enhance the company’s quality vision, policies, systems, and operational goals, ensuring alignment with overall business strategy.
  • Champion a company-wide culture of quality and compliance; proactively communicate expectations and drive accountability across all levels.
  • Lead, mentor, and develop a high-performing quality organization, including department managers, engineers, analysts, auditors, and technicians.

• Quality Assurance Systems

  • Oversee deployment and development of ISO and other relevant quality management systems.
  • Develop and refine standard operating procedures (SOPs), work instructions, and control plans for all production lines and supporting processes.
  • Direct Measurement System Analysis (MSA), Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), 8D, 5 Why, and other core quality tools and approaches.

• Continuous Improvement

  • Lead root cause analysis, coordinate and manage all Corrective and Preventive Action (CAPA) processes, and drive Continuous Improvement (CI) initiatives using Lean Six Sigma methodologies.
  • Systematically monitor process performance, analyze data trends, and initiate actions to improve yields, reduce reject rates, and eliminate non-value activities.

• Cross-Functional Collaboration & New Product Development (NPD)

  • Act as a key partner to Research and Development (R&D), Engineering, Production, and Supply Chain teams to ensure Design for Manufacturability (DFM) and effective risk mitigation during New Product Development (NPD).
  • Provide strategic guidance during product launches, material changes, and process transfers to assure seamless quality integration.

• Customer & Regulatory Compliance

  • Represent the company as the primary quality contact for internal and external stakeholders: customers, regulatory bodies, third-party auditors, and suppliers.
  • Ensure strict adherence to customer-specific requirements, international standards, and government regulations (e.g., product safety, RoHS, REACH).
  • Oversee timely management and resolution of customer complaints, warranty issues, and field returns.

• Supplier Quality & Audits

  • Direct supplier qualification, audits, and ongoing supplier quality management programs.
  • Deploy risk-based approaches for supplier evaluation and corrective action, collaborating closely with procurement and supplier development teams.
  • Oversee internal, process, and system audits to verify compliance and identify improvement opportunities.

• Digital Transformation & Quality Analytics

  • Champion the integration of digital quality tools (IoT sensors, digital SPC dashboards, predictive analytics, traceability systems).
  • Set up and oversee key performance indicators (KPIs), dashboards, and advanced quality data analytics systems, delivering actionable insights for management.

• People & Culture

  • Build, inspire, and lead a best-in-class quality team through effective hiring, performance management, succession planning, and continuous training.
  • Foster a culture that encourages ownership, transparency, and proactive problem-solving.

Qualifications

• Experience

  • 10+ years of progressive quality and leadership experience in complex manufacturing environments such as automotive, electronics, appliances, aerospace, heavy engineering, or similar.

• Technical Skills

  • Deep proficiency in international quality management standards, regulatory frameworks, and industry best practices (ISO, IATF, TS).
  • Proven expertise with advanced quality tools (MSA, SPC, APQP, PPAP, FMEA, 8D, Lean, Six Sigma).

• Soft Skills

  • Strong analytical, decision-making, and crisis management capabilities.
  • Superior communication, negotiation, and stakeholder management skills (executive presence, report writing, presentation).

Preferred Skills

• Relevant bachelor’s or master’s degree in engineering or applied sciences.
• Experience deploying large-scale digital transformation projects within the quality function.
• Recognized thought leader or contributor within professional quality and manufacturing associations.

Experience

• A minimum of 10+ years of progressive quality and leadership experience in manufacturing environments.

Environment

(Typical work setting, location, or physical conditions are not specified.)

Salary

(Estimated salary range is not provided.)

Growth Opportunities

This role will position you at the center of the company’s commitment to world-class products and operational excellence, offering growth and leadership opportunities at the forefront of global manufacturing quality management.

Benefits

(Details about offered benefits are not specified.)