<meta charset="utf-8" /> <p dir="ltr"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Job Description: Inbound Lead Customer Service Representative</b></p> <p dir="ltr"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Location: Habsiguda, Hyderabad<br /> Type: Full-Time, On-Site</b></p> <p dir="ltr"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">About the Role:<br /> We are seeking enthusiastic and skilled Customer Service Representatives to handle inbound lead calls for our IVF clinic. The ideal candidates will provide exceptional communication and support to prospective clients, addressing their queries with empathy and professionalism.</b></p> <p dir="ltr"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Key Responsibilities:</b></p> <ul> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Answer inbound calls promptly and assist leads with inquiries about IVF services.</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Provide clear, accurate, and compassionate information to prospective clients.</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Maintain detailed records of interactions and follow-ups.</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Collaborate with the team to ensure a seamless client experience.</b></p> </li> </ul> <p dir="ltr"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Requirements:</b></p> <ul> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Fluency in English, Hindi, and Telugu (mandatory).</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Excellent verbal and written communication skills.</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Strong interpersonal skills with a customer-centric approach.</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Ability to handle sensitive topics with empathy and discretion.</b></p> </li> <li aria-level="1" dir="ltr"> <p dir="ltr" role="presentation"><b id="docs-internal-guid-b1948261-7fff-6ae8-ad02-faceb870bdfa">Prior experience in customer service or call centers is a plus.</b></p> </li> </ul>