Position: Junior Operations Executive
Location: Bangalore
Salary: Up to ₹28000/-

Reports To: Senior Operations Executive
Experience Required: 1+ year in customer service/operations
(Freshers with strong communication and enthusiasm are welcome)

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Position Overview:

We are seeking a proactive and versatile Junior Operations Executive who is comfortable working both on the ground and at the office. This role combines operations, customer service, tele-calling, sales promotions, and end-to-end centre management.

The ideal candidate will have experience in hospitality, store/centre management, or customer-facing roles, and is eager to grow in a fast-paced environment.

Each Operations Executive will be responsible for managing one designated centre from among the three locations. They will act as the in-charge of that centre, overseeing all key activities including operations, administration, housekeeping, customer experience, and reporting.

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Work Schedule & Travel:

• The role is flexible, requiring a mix of office work and field presence.
• You will be reporting to the Head Office (Church Street, Bangalore) and also visiting centres (e.g., Sarjapur, Panathur, Thubrahalli) as per requirement.
• Expect regular field movement – visiting centres multiple times a week, based on operational needs.
• Weekly joint meetings will be conducted at one of the centres.
• Adaptability is important, as last-minute changes and urgent requirements are part of the workflow.
• Work timing: 10:00 AM to 7:00 PM
• Weekly off: 1 day per week (rotational or fixed as per team alignment)

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Key Responsibilities:

Operations & Centre Management

• Take full ownership of one assigned centre and ensure its smooth day-to-day functioning
• Maintain housekeeping and cleanliness standards
• Coordinate with on-ground staff and trainers
• Ensure overall centre readiness and operational efficiency

Customer Engagement & Service

• Welcome walk-ins, assist parents, handle queries and concerns
• Understand customer needs and provide suitable guidance
• Act as the face of the centre for excellent service delivery

Sales & Promotions

• Support lead generation and tele calling activities
• Engage in local marketing & promotion efforts
• Convert walk-ins to sign-ups through effective communication
• Conduct follow-ups with leads & clients

Business Development

• Participate in BD activities at least once or twice a week
• Help identify new opportunities to grow business at the centre level

Administrative Tasks

• Maintain attendance, centre logs, and daily reports
• Coordinate schedules and operations with other executives
• Ensure accurate documentation and timely updates

 

 

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Requirements:

• Graduate (B. Com/BBA/M. Com preferred)
• Min. 1 year experience in operations, sales, or customer service
• Experience in retail, hospitality, or store management a plus
• Strong communication and interpersonal skills
• Comfortable with fieldwork and flexible timings
• Proactive, energetic, and eager to learn