Job Description :

• Candidate should have 4 - 6 years of experience as SAP Sales and Service Cloud V2
Functional Consultant.
• Participate in requirement gathering sessions and functional workshops.
• Understand business processes and map them to the capabilities of SAP Sales and
Service Cloud V2.
• Prepare Business Requirement Documents (BRD) and functional specifications.
• Configure SAP Service Cloud V2 based on business needs (e.g., business roles,
workflow rules, service levels, ticket management, etc.).
• Prepare and execute test scripts, support UAT (User Acceptance Testing), and ensure
quality assurance of the configured solution.
• Provide ongoing support during project phases such as build, test, deployment, and
hypercare.
• Collaborate with technical teams on integration needs, data migration, and custom
development.

Skills Required :

• Hands-on experience in SAP Service Cloud V2 (minimum 1 implementation or support
project).
• Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and
extensibility options.
• Ability to gather requirements, perform fit-gap analysis, and convert into functional
documentation.
• Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-
quote, ticket management, SLA, routing rules).
• Experience in preparing BRDs, test cases/scripts, training materials, and user
documentation.
• Familiarity with SAP Service Cloud V2 configuration tools, such as:

Workflow Rules
Business Rules
User Roles & Authorizations
Service Levels & Categorization Schemas