Store Manager | Scrabble & Jigsaw

Posted on October 7, 2025

Job Description

The BOMBAY SHIRT COMPANY www.bombayshirts.com About us: Launched in 2012, Bombay Shirt Company is the first online custom brand in India. We are on a mission to reinforce that world–class quality and product can originate in Bombay. We create high-quality custom-made clothes. Clothes that fit you, rather than you trying to fit into them. We believe in quality fabrics, expert craftsmanship, and personalised service - all done with minimal wastage. This is the future of fashion. Our website and app are supplemented by 31 stores – 30 in India, and 1 in New York City. As we grow at break-neck speed, we’re slated to open over 20 more stores in the next year alone. Position: Store Manager This role will be responsible for engaging with our customers to provide an exceptional experience in-store. ABOUT THE ROLE: • Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit. • Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style. • Ensure all company policies and procedures are implemented and administered in store for the entire team. • Team resource power planning: Weekly roster and managing leave requests from team members. • Innovating and suggesting best practices and documenting the same for management’s consideration. • Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers. • Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.• Provide customer care to customers by email and phone as and when required. • Liaise with our in-store master tailors to take measurements and fix individual customer issues. • Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash. • Visual merchandising and store display. • Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met. ABOUT YOU: • 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus. • Bachelor’s degree with Exceptional communication skills, both written and verbal • Proficient in MS Office – Excel, Word and email. • Customer service oriented with a natural desire to care for the needs of others • Deep desire to put drive & effort into your work • Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics