Capability

Network Engineer

Job Level

SPE

Job Profile

Educational Qualification : Degree in Computer Science or equivalent

Skills – Technology

LAN/WAN, IPAM, Load Balancer, Packet Analyzer

Certifications

AIS/ASE/MASE/CCIE /PCNSE/ CCSA

Experience level

5 to 6+  years relevant experience

Job Description

·       Minimum of 5 - 10 years’ experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.

·       Knowledge troubleshooting Checkpoint (R80, R77 Gaia, R75, R70, R65, Provider-1, VSX, SPLAT, Cluster XL, Smart Center Server)

·       Knowledge in Palo Alto (Pa-500, PA-3k,PA-5k, PA-7k, VSYS and Panorama)

·       Experience with IPSEC, VPN, and SSL

·       Perform firewall rule audit and optimization using Tufin, Firemon and Algosec.

·       Upgrading the code from Pan OS 7.1.X to 8.0.X. Experience working on Panorama M100. Migration from Cisco ASA to PA firewalls.

·       Palo Alto design and installation (Application filtering, Threat Prevention, Data Filtering).

·       Configuration and troubleshooting of Site to Site as well as Remote Access VPN on Cisco ASA and Check Point firewalls.

·       Should have knowledge on Fortinet firewall.

·       Maintain the Palo Alto Networks solution uptime/availability and provide guidance on architecture changes, upgrades, fixes etc.

·       Palo Alto Networks XML API integration experience

·       Knowledge in Installing a Security Gateway, VSX Gateway

·       Knowledge  in email security, and web protocols

·       Plan Proactive maintenance windows for DR tests, execute corrective action as needed for high business uptime

·        Extensive knowledge of different security threats and virus detection systems

·        Strong understanding of core Internet protocols and applications. 

·       Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers.

·       Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers.

·       Extensive hands on experience with BIG-IP 5000 and 2000 series.

·       Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox.

·       Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing).

·       Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4.

·       Extensively worked on virtual F5 LTM module on VMware for application testing.

·       Configured VCMP Host and created VCMP guests for Exchange and ACE migrations.

·       Created a high availability feature between the VCMP guests for different VCMP hosts.

·       Extensive knowledge in configuration via CLI (TMSH and advance shell).

·       Good knowledge on basic iRules scripting and debugging.

·       Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP

·       Implementation of major application services with the iApps templates.

·       Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.

·       Extensive knowledge and experience with hosting SSL certificates on F5 platforms.

·       Experience in managing the load balancers in a high-availability infrastructure.

·       Solid understanding and experience in managing Data center LAN

·       Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills

·       Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer

·       Management of onsite vendors - During implementation activity and day after support.

·       Escalation point for network implementation issues  - Telco, Cabling, and Managed Service Vendor

·       Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

·       Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.

·       Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

·       Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs.  Identify differences between end-to-end and local VLANs.  Establish guidelines for creating and deleting a VLAN in global mode.

·       Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.

·       ITIL V3 Foundation Certification is desired

Customer                        

·       Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues   

·       Provides timely updates to customers/team members          

·       Understands the criticality of cases and meets initial response time as defined in SLA.

·       Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.             

·       Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made           

Operational Excellence               

•            ITSM Process Compliance & Keeping all relevant documents up-to-date.

•            Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.

•            Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.

•            Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.                         

•            Responsible for keeping the project SharePoint portal/file share up-to-date.            

•            Documents the problem/resolution to allow for future reference in Knowledge Database

•            Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.

•            Participate in regular delivery audits

•            Document and maintain the standard operation procedures for the project.

Finance              

•            Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.

•            Achieve in technical competency through continues improvement and automation for reduction in man efforts.

People               

•            Co-operates and works well with others in the pursuit of team/project goals and effective inter-personal behavior.

•            Responsible for maintaining high employee satisfaction and employee morale

•            Effective Verbal and Written communication