Genesys AI Developer

Job Summary

The Genesys AI Developer will design, develop, and implement advanced Genesys-based call flows, conversational IVR, chatbots, and voicebots to enhance customer experience. This role involves integrating Genesys Cloud CX solutions with third-party NLP engines and backend systems, troubleshooting call routing issues, and collaborating with cross-functional teams to meet business requirements. The position supports the organization’s goal of delivering seamless, AI-driven customer interactions.

Responsibilities

• Design, develop, and implement Genesys-based call flows and routing strategies using Genesys Cloud CX and Genesys Dialog Engine (GDE) or Genesys DX.
• Build and maintain conversational IVR, chatbots, and voicebots leveraging Genesys AI tools.
• Integrate Genesys solutions with third-party NLP engines such as Google Dialogflow, Amazon Lex, and IBM Watson.
• Collaborate with business and technical teams to gather and analyze requirements for AI-driven customer engagement.
• Troubleshoot and resolve issues related to call routing, IVR, and bot performance.
• Participate in code reviews, adhere to best practices, and monitor system performance for continuous improvement.

Qualifications

• Strong expertise in Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX.
• Proven experience in bot and natural language processing (NLP) development using Genesys AI tools.
• Hands-on experience building conversational IVR, chatbots, and voicebots.
• Proficient in Genesys Architect Flows, call routing, Bot Flows, Intents, Slot Filling, and training datasets.
• Experience integrating with third-party NLP engines such as Google Dialogflow, Amazon Lex, and IBM Watson.
• Familiarity with Python or JavaScript for implementing custom logic in bot integrations.
• Knowledge of REST APIs for system and platform integrations.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience with cloud platforms such as Google Cloud Platform (GCP) or Amazon Web Services (AWS) for deploying AI services.
• Understanding of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs.
• Experience integrating Genesys solutions with CRM and backend systems like Salesforce and ServiceNow.

Experience

• 5 to 10 years of relevant experience in Genesys AI development, conversational AI, and system integrations.

Environment

• Work Type: Full-time
• Work Mode: Hybrid (combination of remote and on-site work)
• Job Locations: Bangalore, Hyderabad, Chennai, Pune
• Shift Timings: UK Shift

Salary

• Salary Range: ₹9,00,000 to ₹24,00,000 per annum (INR)
• Compensation offered: ₹10,00,000 to ₹18,00,000 per annum, up to ₹20,00,000 for candidates with extensive relevant experience

Number of Positions

• 2

Joining Timeframe

• Immediate to 30 days preferred