Role: Head (Designation) – Operations & Supply Chain

 

Reporting: ______________

 

Position:

 

The purpose of this role is to manage Supply and Operations as a Business Unit Head, accountable for overseeing the entire Operations process from order taking to last mile delivery. This would include managing Delivery Timelines, Customer Experience, Production planning, Capacity Expansion, Inventory, Procurement and Logistics - across In-house and outsourced manufacturing units.

 

The role is ideal for someone looking to scale an e-commerce organization. He / She will be responsible for the day to day running of the overall operations, while interfacing with senior management on strategic decisions that impact the broader business.

 

There will entail P&L responsibility for the supply chain vertical – relevant metrics include Gross Margin, COGS & On-Time delivery.

 

Daily Operations:

 

• Oversee key daily reports and monitor daily operations
• Manage exceptions and issues across the various functional areas
• Ensure smooth functioning of the customer journey across all distribution channels.

 

Supply Chain & Logistics Management:

• Aim to forecast process measures to strike balance between Demand & Supply while keeping inventory levels as optimized as possible.
• Production Planning & control based upon stock norms and sales requirement, managing Logistic, movement & scheduling of SKUs by Air, Road, & Sea – Local & Export – Negotiating domestic & shipping freights.

 

 

Process Engineering & Improvement:

• Designing & implementing systems, processes and procedures to facilitate smooth    functioning of overall production operations and enhance operational efficiency.
• Analyzing various processes / applications and recommending process modifications and    equipment calibrations to enhance operational efficiency and quality
• Ensuring compliance of various quality measures Application of Lean principles for Value engineering

 

Sourcing/ Vendor / Commercial Management:

• Strategically identifying and developing a reliable vendor base across all products.
• Setting up the supplier base for each category closely matching supply to demand at every scale of the business.
• Negotiating the best rates possible across all materials and finished goods vendors and setting up commercial agreements across the supply chain vertical.
• Functioning as an interface between the customers, factory and vendors to ensure that the production schedule is met and to facilitate seamless on time delivery of shipments.

 

 

Business Partnering:

• Partner with senior management in the development and formulation of long and short-range planning, policies, programs, and objectives related to Operations & Supply Chain Management.
• Maintain business partnerships with Digital Commerce, Store Operations, Retail Heads, Merchandising, Human Resources, and Finance.
• Work closely with Finance and the Planning & Allocation departments to align demand planning to inventory forecasting and cash flow planning and management.

 

 

Leadership:

• Provide leadership and direction to ensure all Operations & Supply Chain processes are consistent with company purpose, values, and policies.
• Identify competitive strategies and evaluate, adjust, or redraft the organization’s supply chain programs accordingly ensuring thorough communication of imperatives and action items to the team.
• Lead, inspire, develop, and set direction for the team.
• Develop departmental leadership by rewarding and recognizing behaviors that develop strong talent and drive results that contribute to the Company’s success.
• Coach intra department leaders to exemplify behaviors that inspire our associates and loyalty.

 

 

Qualifications:

• MBA with specialization in Supply Chain   Management or Operations is an added advantage.
• 8-10+ years of experience in leading Operations /Manufacturing / Supply Chain with P&L responsibilities
• Proficient in business-related computer software in a Windows environment (i.e., Microsoft Windows, Word, Excel, Outlook, etc.)