Forward Deployed Engineer (Client Solutions & Technical Support)

Company Overview

Not specified.

Job Summary

The Forward Deployed Engineer is responsible for providing technical support directly to clients. This role is essential for ensuring seamless integration between technology and client operations, solving issues proactively, and enhancing the overall customer experience. You will bridge the gap between customers and engineering teams, understanding technical challenges, troubleshooting issues, supporting deployments, and ensuring successful adoption of products and solutions.

Responsibilities

• Serve as the primary technical point of contact for enterprise clients.
• Diagnose, troubleshoot, and resolve product-related technical issues.
• Assist customers with implementation, integration, configuration, and deployment of solutions.
• Collaborate closely with Engineering, Product, and Customer Success teams to resolve complex issues.
• Analyze customer requirements and translate them into technical solutions.
• Support API integrations, data pipelines, workflows, and system configurations.
• Monitor system performance and proactively identify potential issues.
• Create technical documentation, implementation guides, and knowledge base articles.
• Conduct technical training sessions and onboarding for customers.
• Escalate product bugs and feature requests to internal teams while providing timely updates to clients.
• Participate in customer meetings to gather feedback and improve product adoption.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• 2–6 years of experience in Technical Support, Solutions Engineering, Forward Deployed Engineering, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of APIs, REST services, JSON, and web technologies.
• Experience troubleshooting software applications and cloud-based systems.
• Familiarity with SQL and database concepts.
• Proficiency in Python, JavaScript, or another scripting/programming language.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to manage multiple client engagements simultaneously.

Preferred Skills

• Experience working with SaaS products.
• Familiarity with cloud platforms such as Amazon Web Services, Google Cloud, or Microsoft Azure.
• Knowledge of DevOps tools, CI/CD pipelines, and system monitoring tools.
• Experience working with enterprise customers and cross-functional teams.
• Exposure to AI/ML products, data annotation platforms, or Voice AI solutions is a plus.

Experience

• Minimum 2–6 years of relevant experience in a technical support or engineering role, preferably in a client-facing capacity.

Environment

• The position may require the ability to travel to client locations and work flexible hours to accommodate client needs.

Salary

Not specified.

Growth Opportunities

Not specified.

Benefits

Not specified.