Job Title

Head – Human Resources / Chief Human Resources Officer (CHRO)

Location

Bengaluru – Work From Office (All Working Days)

Reporting To

Founder(s) / CEO / Executive Leadership Team

 

Organization Overview

Chimera Technologies Pvt. Ltd. is a reputed 25-year-old technology services organization specializing in setting up and scaling offshore engineering teams for global customers. Chimera partners with enterprises across Pharma, Insurance, EdTech, and Legal domains, serving customers primarily in the United States and Singapore.

The organization builds advanced AI and GenAI-driven solutions, enabling customers to innovate faster through high-quality offshore delivery. With ~150 employees today and a growth plan to scale to ~300 within the next year, Chimera is entering a critical transformation phase.

The HR function at Chimera is guided by the philosophy of “Creating Humane Spaces”—ensuring that scale, performance, and technology-led growth remain deeply human at their core.

 

Role Summary

The Head of HR / CHRO is a core leadership role responsible for shaping Chimera’s people strategy in a global offshore delivery and AI-driven environment. This is a high-impact, interdisciplinary role requiring close coordination with Engineering, Delivery, Finance, Administration, and Leadership teams.

The role requires a leader who can transform hiring, modernize people policies, introduce AI-led innovations in HR processes, elevate communication standards, and build a people function that matches Chimera’s technology and AI maturity.

This is a fully in-office role with high visibility and continuous engagement across the organization.

 

Key Responsibilities

1. HR Strategy & Leadership

• Define and execute a people strategy aligned with offshore engineering delivery, global customer expectations, and AI-led business initiatives.
• Act as a strategic advisor to leadership on workforce planning, organization design, talent readiness, and culture.
• Build and lead HR and Talent Acquisition teams capable of supporting rapid scale and niche AI/GenAI talent needs.
• Embed the “Creating Humane Spaces” philosophy into all people practices while driving performance and accountability.

 

2. Short-Term Priorities (First 6–12 Months)

Hiring & Candidate Experience Transformation

• Redesign the end-to-end hiring process for offshore engineering teams supporting US and Singapore customers.
• Significantly improve all candidate touchpoints through clarity, speed, transparency, and empathy.
• Establish hiring standards for niche skills including AI, GenAI, data engineering, and domain-aligned engineering roles.
• Leverage Zoho Recruit and the Zoho HR ecosystem to bring structure, predictability, and scale to hiring.

 

AI-Led Innovation in HR Processes

• Identify and implement AI-driven and automation-led improvements across HR processes, including:
  • Resume screening and candidate shortlisting
  • Interview scheduling and coordination
  • Policy access and employee self-service
  • Performance feedback analysis and insights
  • Employee sentiment and aspiration tracking
• Partner with internal engineering and AI teams to pilot and deploy GenAI-based HR assistants or workflows, where appropriate.
• Ensure AI adoption in HR remains ethical, transparent, and aligned with the “Creating Humane Spaces” philosophy.
• Position HR as an early adopter and internal showcase for AI-led operational excellence within Chimera.

 

Policy Redesign & Governance

• Rewrite and modernize core people policies in the short term, including:
  • Compensation and benefits
  • Travel and expense policies
  • Performance management frameworks
  • Rewards and recognition programs
  • Title grids, role definitions, and promotion frameworks
• Ensure policies are scalable, compliant, clearly articulated, and employee-centric.

 

People Manager & Go-To Leader

• Establish HR as the primary people advisory and escalation function across delivery and engineering teams.
• Build deep trust with employees working on customer-facing offshore engagements.
• Handle employee relations with maturity, empathy, and decisiveness.

 

Internal & External Communication Transformation

• Redefine HR communication across the entire employee lifecycle—from onboarding to exits.
• Rewrite and elevate HR communication materials to ensure clarity, consistency, and tone.
• Lead town halls, policy rollouts, and organization-wide forums with confidence and strong presence.

 

3. HR Operations & Employee Lifecycle

• Oversee end-to-end employee lifecycle management across onboarding, performance, internal movement, and exits.
• Ensure disciplined execution through HR calendars and operational rigor.
• Continuously improve employee experience for offshore and customer-aligned teams.

 

4. Employee Engagement, Aspiration & Culture

• Design engagement initiatives suited to engineering and delivery teams.
• Continuously track employee aspirations, career goals, and skill interests—especially in AI and emerging technologies.
• Align aspirations with project opportunities, learning paths, and internal mobility.
• Reinforce a culture of empathy, ownership, learning, and accountability.

 

5. Bench Management & Workforce Optimization

• Own bench management in coordination with delivery and engineering leaders.
• Ensure transparent bench policies, active upskilling, and fair utilization.
• Balance utilization targets with employee growth and retention.

 

6. Payroll, Compensation & Vendor Ecosystem

• Oversee payroll data creation and accuracy in partnership with finance teams.
• Support leadership on compensation planning for high-demand engineering and AI talent.
• Expand and manage a strong vendor ecosystem including recruitment partners, training providers, AI upskilling vendors, and engagement partners.

 

7. Medium to Long-Term Goals (12–36 Months)

Employer of Choice & Brand Leadership

• Establish Chimera as a go-to offshore engineering employer in the technology and AI ecosystem.
• Build a strong employer value proposition rooted in humane workspaces and global exposure.

Awards & External Recognition

• Drive participation in reputed workplace and employer excellence awards.
• Strengthen HR maturity to meet global benchmarking and audit standards.

Social & Digital Presence

• Elevate Chimera’s employer brand and HR-led storytelling across social platforms.
• Showcase authentic stories from offshore teams, AI initiatives, and global customer engagements.

 

Tools & Systems

• Strong experience with Zoho People, Zoho Recruit, and the Zoho ecosystem is a significant advantage.
• Comfort with HR analytics, dashboards, and AI/automation tools.

 

Desired Profile & Qualifications

• 12–18+ years of HR leadership experience, preferably in IT services / offshore delivery organizations.
• Experience supporting global customers and offshore engineering models.
• Exposure to hiring and retaining niche skills such as AI, GenAI, and advanced engineering roles.
• Exceptional communication, writing, presentation, and oratory skills.
• Strong people-first mindset with business and delivery awareness.
• Comfortable working fully from office with high daily engagement.