Role: Buyer Experience Experience: 1 to 3 Years Location: Powai,Mumbai Truva | Candidate Pitch Deck Company Overview Founded in 2023 by alumni from IIT and Stanford GSB, Truva is on a mission to create the most delightful and trustworthy home-buying experience in India, similar to Spinny for Homes. Our all-encompassing platform guides buyers through every step of their journey, from discovering exceptional properties and scheduling home visits to providing complete legal and financial assistance. Despite being just nine months old, we have already secured a $3 million seed round from prominent investors, indicating our strong potential for rapid growth. At Truva, we prioritise a seamless home-buying experience and have been profitable from Day 1, attracting top investors in India. Meet the Team �� Why This Role At Truva, we’re not looking for someone who can just sell homes, but someone who can turn one of life’s most stressful processes (buying a home) into a delightful, trustworthy journey. As a Buyer Experience Architect, you will work at the intersection of sales, growth and product experience, to build customer relationships, design systems to enhance our reach and experience, and drive revenue growth. Your Impact will include: ● Shaping the future of home buying and selling, in a fast paced startup. ● Owning outcomes: From first click to final handshake, you’ll design and drive the buyer journey. ● Working at the intersection of sales, growth and customer experience. �� What You’ll Own ● Building Tru(va)ly Incredible Customer Relationships: Build and maintain strong relationships with clients, understand their needs, conduct personalized property visits, deliver data-driven insights (e.g., ROI projections, legal clarity), and guide buyers through seamless transactions! ● Managing end-to-end Property Lifecycles: Manage the end-to-end sales cycle for Truva’s curated properties, from listing optimization to negotiating & closing deals. ● Expanding the Truva Buyer Community: Join forces with the growth team on experiments and ideas to expand our buyer community, whether it is hosting Open Houses or fun social media campaigns.. ● Enhancing Buyer Experience: Work closely with product team to convert buyer pain points into highlight features (think digital walkthroughs or home comparison tools) �� We’re looking for you if you: ● Speak empathy and data fluently. You know when to send a handwritten note vs. a pricing algorithm. ● Have hustled in sales/BD but hated the grind of transactional relationships. ● Geek out on psychology as much as spreadsheets. ● You are a learner at heart - whenever you find an area of growth, you start thinking about how to improve. ● Thrive in chaos. Yesterday’s “impossible” is today’s to-do list. ● Have 1+ years of experience and proven track record in a customer facing role (hospitality, sales, customer experience or success, or even HR!)