AI Ops & Automation Specialist

Company Overview

(Company information is not specified.)

Job Summary

The AI Ops & Automation Specialist will serve as the technical backbone for workflows, digitization, and marketing operations. This role focuses on transforming business briefs into effective automations and stable systems, supporting the client/marketing team in a technical, non-creative capacity.

Responsibilities

• Discover & Plan:

  • Review briefs from client leadership or the Content/Creative Manager.
  • Map data flows including data sources, tools, owners, and risks.
  • Propose a plan and timeline for automation implementations.

• Build:

  • Configure systems using GoHighLevel, HubSpot/ActiveCampaign, Zapier/Make, and ClickUp.
  • Create AI bots and assistants for various automations such as:
    • Website/WhatsApp/SMS auto-reply bots for lead qualification and FAQs.
    • Internal “brief-to-task” assistants using ChatGPT and ClickUp API.
    • Data clean-up assistants for standardizing fields and tagging records.
  • Develop dashboards in Looker Studio, landing pages, CRM integrations, and lead operations automations.

• Operate & Integrate:

  • Manage LinkedIn/email systems from data routing to booking and logging.
  • Connect applications via APIs, webhooks, and JSON to keep CRM and sheets synchronized.

• Stabilize & Document:

  • Implement alerts, retries, and test steps for automations.
  • Maintain documentation like runbooks, checklists, and schema diagrams.

• Scale with Specialists:

  • Coordinate with technical freelancers to expand the scope of projects and verify outputs.

• Explore & Improve:

  • Test new AI/automation tools, conduct pilots, and package wins as reusable templates.

Qualifications

• Experience:

  • 3–5 years in delivery/marketing operations or automation, preferably in agency or B2B tech/services.

• Technical Skills:

  • Experience with LinkedIn/email automation tools such as Instantly, Expandi/HeyReach, Lemlist, or similar.
  • Proficiency in GoHighLevel or HubSpot/ActiveCampaign, Zapier or Make, and ClickUp (or Jira/Asana with automation rules).
  • Basic understanding of APIs, webhooks, and JSON.

• Certifications:

  • One certification in tools such as Make, Zapier, n8n, GoHighLevel, HubSpot, Marketo, or Klaviyo, or a portfolio demonstrating similar skills.

• Documentation Skills:

  • Ability to create clear written notes and maintain tidy naming/versioning.

Preferred Skills

• Familiarity with Looker Studio/GA4 dashboards.
• Basic knowledge of SQL or Google Apps Script/Python utilities.
• Experience with n8n or light JavaScript for custom automation steps.

Experience

• 3–5 years of relevant experience in marketing operations or automation roles.

Environment

• Work location: Remote (India).
• Work hours: 4-hour overlap with US Eastern Standard Time (EST).

Salary

• Compensation ranges from ₹7–9 LPA fixed plus 10–15% variable.

Growth Opportunities

(Information about growth opportunities is not specified.)

Benefits

(Benefits information is not specified.)