Senior Nexthink Administrator

Company Overview

Visionet Systems Inc. is a technology company located at 4B Cedarbrook Drive, Cranbury, New Jersey 08512. While specific details about the company culture and industry were not provided, it is known for leveraging innovative solutions to enhance digital experiences for its clients.

Job Summary

The Senior Nexthink Administrator will be responsible for the architecture, administration, and optimization of Nexthink platform services across the enterprise. This role will drive proactive IT operations, improve digital employee experience (DEX), and support strategic initiatives by leveraging Nexthink insights, automation, and real-time analytics. The successful candidate will collaborate closely with cross-functional teams, including endpoint engineering, service desk, security, and compliance, to deliver actionable insights and automation that enhance endpoint performance and user satisfaction.

Responsibilities

• Nexthink Platform Administration:

  • Serve as the primary administrator for the Nexthink platform, overseeing deployment, configuration, integration, and ongoing maintenance.
  • Manage the creation and tuning of Nexthink campaigns, remote actions, dashboards, alerts, and investigations.
  • Monitor Nexthink health, collector distribution, agent deployment, and version control.
  • Collaborate with IT operations to align platform configurations with enterprise policies and performance goals.

• Digital Employee Experience & Analytics:

  • Analyze Nexthink data to detect and resolve issues impacting end-user experience (latency, crashes, software errors, login times, etc.).
  • Design and publish dashboards that provide visibility into user experience KPIs and IT service performance.
  • Identify trends and proactively recommend solutions to improve endpoint stability and performance.

• Automation & Remediation:

  • Build and maintain Remote Actions to automate routine maintenance, patch validation, compliance checks, and self-healing capabilities.
  • Collaborate with End User Computing (EUC) and security teams to implement real-time remediation strategies for endpoint anomalies and incidents.

• Collaboration & Integration:

  • Work with endpoint management teams (Intune, SCCM, Jamf) to ensure complementary use of Nexthink for visibility and remediation.
  • Support integrations with IT Service Management (ITSM) platforms (ServiceNow, BMC) to trigger workflows and incident response based on Nexthink alerts.
  • Coordinate with cybersecurity for anomaly detection and behavior-based endpoint telemetry.

• Reporting & Governance:

  • Provide regular reports and executive-level insights on digital experience metrics, compliance, and endpoint health.
  • Support audit and compliance teams by maintaining documentation and historical Nexthink data for endpoint tracking and event correlation.

Qualifications

• Experience:

  • 5+ years of experience in end-user computing or IT operations, with at least 2+ years in Nexthink administration.

• Technical Skills:

  • Strong hands-on expertise with Nexthink dashboards, investigations, campaigns, and remote actions.
  • Proficiency in scripting languages (PowerShell, Python, or similar).
  • Knowledge of endpoint platforms (Windows 10/11, macOS).

• Familiarity with Enterprise Tools:

  • Experience with enterprise tools such as Microsoft Intune, SCCM, Jamf, or other Mobile Device Management (MDM) platforms.
  • Exposure to ITSM platforms like ServiceNow.

• Analytical Skills:

  • Proven ability to analyze digital experience KPIs and convert insights into actionable tasks.
  • Understanding of endpoint performance tuning, process monitoring, and user behavior analytics.

Preferred Skills

• Nexthink Certified Associate or Advanced Administrator certification (if available).
• Experience with large-scale Nexthink deployments (10,000+ endpoints).
• Familiarity with ITIL practices and service operations.
• Experience working in agile or DevOps environments.

Experience

• A minimum of 5 years of relevant experience in end-user computing or IT operations, including at least 2 years specifically in Nexthink administration.

Environment

The specific work environment details were not provided. However, the role may involve remote collaboration with cross-functional teams and engagement in office settings as needed.

Salary

Salary information was not specified.

Growth Opportunities

Potential career advancement opportunities within Visionet Systems Inc. were not detailed.

Benefits

Details regarding offered benefits were not provided.