Customer Relationship Executive

Company Overview

Company details are not provided.

Job Summary

The Customer Relationship Executive will primarily handle IVR call management and customer communication, ensuring a seamless and positive interaction for all customers. This role supports the sales team and other departments by handling inquiries and assisting with event coordination as required.

Responsibilities

• IVR & Incoming Call Management:

  • Attend all incoming calls with a polite and cheerful attitude.
  • Be a good listener to ensure a positive interaction experience.
  • Handle customer inquiries and guide them accordingly.
  • Analyze the customer's query and forward the lead to the respective Sales Executive based on the project.
  • Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required.
  • Avoid giving any false information or commitments.
  • Ensure no calls are missed.
  • Maintain a basic tracker/log of calls handled and leads forwarded.

• Documentation and Reporting:

  • Ensure to submit a daily report to the sales manager.

• Event Coordination Support (As Needed):

  • Assist the marketing team in organizing property launches and other events when required.
  • Support event logistics, vendor coordination, and guest management if assigned.

• Team Communication (If Needed):

  • Coordinate with cross-functional teams like Sales to support customer communication.
  • Ensure proper updates are passed on from internal teams to clients when necessary.

• Client Handling (If Required):

  • Communicate with clients for general queries or updates if requested by the team at the assigned site.
  • Provide a warm and professional customer experience.

Qualifications

• Strong verbal communication and listening skills.
• Positive attitude and polite customer approach.
• Basic understanding of customer service principles.
• Ability to multitask and coordinate across departments.
• Proficiency in using phone systems and basic reporting tools.

Preferred Skills

• Previous experience in customer service or a related field would be an advantage.

Experience

• Minimum experience is not specified.

Environment

Work location and environment details are not provided.

Salary

Salary information is not specified.

Growth Opportunities

Opportunities for career advancement are not provided.

Benefits

Benefits offered are not specified.