Job Description
<h2 style="margin-top:13px"><span style="font-size:16pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><b><span lang="EN-GB" style="font-size:14.0pt"><span style="line-height:115%">Role Overview</span></span></b></span></span></span></span></h2>
<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">We’re looking for a dynamic and experienced Head of Operations to drive and scale our supply chain, warehousing, and fulfillment engines. You’ll play a key role in enabling product delivery excellence, manufacturing partnerships, inventory planning, and operational efficiency across channels. If you thrive in zero-to-one environments and have previously built ops teams in early-stage D2C brands or consumer product startups — this is for you.</span></span></span></p>
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<p style="border:none; padding:0in"><span style="background:white"><span style="font-size:11pt"><span style="background:white"><span style="line-height:150%"><span style="font-family:Arial,sans-serif"><b><span lang="EN-GB" style="font-size:13.0pt"><span style="line-height:150%">Key Responsibilities</span></span></b></span></span></span></span></span></p>
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<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><b>Supply Chain & Fulfillment</b></span></span></span></p>
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<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Arial,sans-serif">Lead end-to-end supply chain operations from procurement and production to warehousing and last-mile delivery</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Arial,sans-serif">Optimize inventory planning, demand forecasting, and replenishment across D2C and marketplace channels (Amazon, Flipkart)</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Arial,sans-serif">Build robust systems for order accuracy, SLA adherence, and cost optimization</span></span></span><br />
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<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><b>Warehousing & Logistics</b></span></span></span></p>
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<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Own warehouse performance metrics, including inbound/outbound flow, inventory health, shrinkage, and dispatch timelines</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Identify, onboard, and manage 3PL partners and shipping providers</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Implement SOPs for storage, handling, and quality checks of high-value cookware products</span></span></span></li>
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<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><b>Vendor and Manufacturing Ops</b></span></span></span></p>
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<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Liaise closely with domestic and international manufacturing partners for on-time, high-quality production</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Manage inward quality checks, batch tracking, and defect handling in sync with QA/QC standards</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Work with product and sourcing teams to manage NPD timelines and scale procurement for new launches</span></span></span></li>
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<p style="margin-top:16px; margin-bottom:16px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><b>Tech & Systems</b></span></span></span></p>
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<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Implement scalable operational processes using tools like Unicommerce, Shopify, and inventory ERPs</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Monitor key KPIs: cost per shipment, OTIF%, order defect rate, inventory cover, etc.</span></span></span></li>
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<h2 style="margin-top:13px"><span style="font-size:16pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><span style="font-weight:normal"><a name="_heading=h.b0dafns6ul6s"></a><b><span lang="EN-GB" style="font-size:12.0pt"><span style="line-height:115%">You’re a Great Fit If You Have</span></span></b></span></span></span></span></h2>
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<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">7–10 years of operations experience in high-growth startups, preferably consumer brands or D2C</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Must have worked in early-stage setups and built operations from scratch (0–1 and 1–10 journey)</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Deep understanding of supply chain, warehousing, and B2C fulfillment</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Strong analytical skills and comfort with ops tech stacks (Unicommerce, WMS, ERP)</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Leadership experience in managing both internal and outsourced teams</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Highly detail-oriented, thrives in fast-paced environments, and loves solving complex problems</span></span></span></li>
<li style="margin-bottom:3px"><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Experience with cookware or consumer hardware brands is a plus</span></span></span></li>
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<h3 style="margin-top:19px; margin-bottom:5px"><span style="font-size:14pt"><span style="page-break-after:auto"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><span style="color:#434343"><span style="font-weight:normal"><a name="_heading=h.fjs8mhok6v52"></a><b><span lang="EN-GB" style="font-size:13.0pt"><span style="line-height:115%"><span style="color:black">Perks & Benefits:</span></span></span></b></span></span></span></span></span></span></h3>
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<li><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">High-impact role with direct access to founders and senior leadership</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Opportunity to work across strategy, product, growth, and operations</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Fast-growing, mission-driven consumer brand shaping a $5B+ industry</span></span></span></li>
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<span lang="EN-GB" style="font-size:11.0pt"><span style="line-height:115%"><span arial="" style="font-family:">A collaborative team that values thoughtfulness, speed, and excellence</span></span></span>
