Operations Analyst

Company Overview

[Details about the company, its industry, and culture are not provided.]

Job Summary

The Operations Analyst will play a crucial role in the business by applying strong analytical and problem-solving skills to enhance sales operations. This position requires effective communication and collaboration across global teams, aiming to identify and implement solutions that drive organizational efficiency and success.

Responsibilities

• Identify and address complex business problems, providing impactful solutions.
• Manage governance and governance processes for multiple operations teams.
• Lead mentoring and guidance initiatives, including conducting regular one-on-one sessions.
• Handle stakeholder relationships with various program leads, product, and engineering teams.
• Ensure process adherence and manage the attendance and availability of team members.
• Proactively identify and implement process enhancements and tool improvement initiatives.

Qualifications

• Education: Bachelor’s degree in Business or related field is preferred but not mandatory.
• Experience: 2 to 4 years in sales operations, business analytics, or related functions.
• Technical Skills:
  • Strong knowledge of CRM tools, especially Salesforce; ideally, experience in managing pipelines/operations.
  • Proficient with MS Office or Google Suite; comfortable analyzing large data sets and business reports.
  • Proficient in data analysis methodologies, including root cause analysis techniques.
  • SQL knowledge to read, write, and update queries.
  • Advanced experience with JIRA or similar ticketing tools.
  • Familiarity with operational metrics like shrinkage and utilization.

Preferred Skills

• Excellent communication skills for collaboration with global teams.
• Ability to build and contribute to pitch decks.
• Strong interpersonal skills and comfort in responding to requests across all organizational levels.
• Demonstrated ability to meet deadlines and handle pressure during critical situations.
• Familiarity with innovation and problem-solving when making decisions.

Experience

• Minimum of 2 to 4 years of relevant experience in sales operations or analytics and demonstrated ability to work with global stakeholders.

Environment

[The typical work setting, location, or any relevant physical/environmental conditions are not specified.]

Salary

[Estimated salary range is not provided.]

Growth Opportunities

[Opportunities for career advancement within the company are not specified.]

Benefits

[Details about offered benefits are not provided.]