<div> <div> <div> <p>Job Description</p> <p>Key Responsibilities:</p> <p>1. Technical Support: Provide technical support to customers via phone, email, chat, or in- person, resolving technical issues related to our CPaaS platform.<br /> 2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.<br /> 3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.<br /> 4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.<br /> 5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.<br /> 6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.</p> </div> </div> <div> <div> <div> <p>We&#39;re seeking an experienced CPaaS Technical Support Engineer to provide exceptional</p> </div> </div> <div> <div> <p>technical support for our CPaaS platform. The ideal candidate will have a strong technical</p> </div> </div> <div> <div> <p>background in telecommunications, cloud computing, and software development, as well as</p> </div> </div> <div> <div> <p>excellent problem-solving and communication skills.</p> </div> </div> </div> <div> <div> <p>Job Description | Onextel Limited</p> </div> </div> </div> <div> <div> <div> <p>Requirements, qualifications and experience:</p> <p>1. Education: Bachelor&#39;s degree in Computer Science, Information Technology, Telecommunications, or a related field.<br /> 2. Technical Skills: Strong technical background in telecommunications, cloud computing, and software development.<br /> 3. CPaaS Platform Experience: Experience with CPaaS platforms preferred.<br /> 4. Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex technical issues.<br /> 5. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.</p> <p>Nice to Have:</p> <p>1. Experience: 2+ years of experience in technical support, preferably in a CPaaS or telecommunications environment.<br /> 2. Cloud Platforms: Experience with cloud platforms, such as AWS, Azure, or Google Cloud. 3. DevOps: Experience with DevOps practices and tools, such as Jenkins, Docker, or Kubernetes.<br /> 4. Programming Skills: Familiarity with programming languages, such as Python, Java, or C++.</p> </div> </div> </div>