Core Financial Support Specialist

Company Overview

Not specified.

Job Summary

We are looking for a skilled Core Financial Support Specialist with strong expertise in Oracle R12 ERP Financial modules. This role involves providing direct support to end-users, troubleshooting system issues, and ensuring customer satisfaction through efficient and effective support. As a point of escalation, the specialist will interface with application vendors and contribute to problem management and continuous service improvement.

Responsibilities

• User Support: Provide direct support to users by addressing issues related to system functionality and software applications.
• Issue Resolution: Troubleshoot and resolve technical incidents, escalating as needed and coordinating with software vendors.
• Customer Satisfaction: Build a customer-centric culture by ensuring quick and effective resolution of issues, fostering confidence among users.
• Incident and Problem Management: Participate in SLA breach reviews and major incident reviews, guiding problem management to identify corrective actions.
• Technical Troubleshooting: Collaborate with developers to address and resolve technical concerns impacting application users.
• Leadership Communication: Engage with leadership to communicate support activities, including service review calls and SLA breaches.
• Documentation: Develop and maintain knowledge transfer documentation and customer-facing support materials.
• Best Practice Collaboration: Collaborate with external peers to determine and implement best practices within the support process.

Qualifications

• Oracle R12 ERP Financial Expertise: Minimum of 4 years working with Oracle R12 ERP modules, particularly in Accounts Receivable (AR), Accounts Payable (AP), General Ledger (GL), Purchasing (PO), and Fixed Assets (FA).
• Configuration Knowledge: Strong understanding of out-of-the-box Oracle R12 setups and configurations.
• Technical Proficiency: Hands-on experience with SQL, PL/SQL, and XML Publisher for reporting and customization.
• Customer Service Orientation: Demonstrated ability to provide exceptional customer service focused on building user confidence.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with users, developers, and leadership teams.
• Attention to Detail: Strong focus on detail in documentation, troubleshooting, and monitoring system performance.
• Adaptability: Ability to adjust to dynamic work environments and evolving user support needs.
• Team Player: Willingness to collaborate effectively with peers to adopt best practices.

Preferred Skills

• Zuora RevPro Experience: Experience with Zuora RevPro, beneficial for managing revenue recognition processes.
• Problem-Solving Skills: Ability to analyze recurring issues and participate in developing long-term solutions.
• Documentation Skills: Skilled in creating detailed support documentation and knowledge transfer materials.
• Leadership Engagement: Comfortable with engaging leadership teams in service review calls and change requests.
• System Performance Knowledge: Familiarity with system performance monitoring and proactive issue identification.

Experience

• Minimum of 5+ years of relevant experience in financial support, particularly with Oracle R12 ERP Financial modules.

Environment

This position offers a collaborative and customer-focused environment that emphasizes continuous improvement, effective communication, and strong customer service values. Note: Occasional support outside regular working hours may be required for SLA and critical support needs.

Salary

• Estimated budget: 17 LPA (Lakhs Per Annum) based on client budget.

Growth Opportunities

Not specified.

Benefits

Not specified.