Operations Leader (D2C)

Company Overview

Company Overview: Information not provided.

Job Summary

The Operations Leader will lead and scale end-to-end operations for a fast-growing Direct-to-Consumer (D2C) brand. This role, reporting directly to the Chief Operating Officer (COO), is essential in ensuring seamless execution across the entire operations value chain—from supply chain planning to order fulfillment and customer delivery. The ideal candidate will thrive in high-growth environments and possess the capability to manage cross-functional teams effectively while building scalable operational processes.

Responsibilities

• Lead end-to-end operations for the D2C business.
• Own Supply Chain Planning, Procurement, Inventory Management, Warehousing, and Logistics.
• Drive Order Management and ensure timely, accurate order fulfillment across all sales channels.
• Oversee marketplace and D2C operational excellence, ensuring a superior customer experience.
• Manage relationships with third-party logistics (3PL) partners, warehouses, logistics providers, and other operational vendors.
• Build and optimize Standard Operating Procedures (SOPs), operational workflows, and automation initiatives to improve efficiency and reduce costs.
• Monitor key operational metrics including order Service Level Agreement (SLA), inventory accuracy, fulfillment cost, return rates, and customer satisfaction.
• Collaborate closely with the Commercial, Finance, Product, and Customer Experience teams to drive business objectives.
• Lead, mentor, and develop a high-performing operations team while fostering a culture of accountability and continuous improvement.
• Drive strategic initiatives to support business growth, scalability, and operational excellence.

Qualifications

• 10–15 years of experience in Operations within a D2C, E-commerce, Retail, or Consumer brand.
• Strong understanding of Supply Chain, Warehousing, Inventory Management, Logistics, and Order Fulfillment.
• Experience managing large cross-functional teams and external partners.
• Proven track record of scaling operations in a high-growth environment.
• Strong analytical mindset with experience in driving process improvements through data.
• Excellent stakeholder management and leadership skills.
• Comfortable working in fast-paced, entrepreneurial environments.

Preferred Skills

• Familiarity with automation tools and technologies to enhance operational efficiency.
• Previous experience with marketplace operations and digital sales channels.

Experience

• Minimum of 10–15 years of relevant experience in operations management, particularly within a D2C or e-commerce context.

Environment

• Work setting details are not provided, but candidates should be prepared for a fast-paced and dynamic work environment typical of high-growth companies.

Salary

Salary: Not specified.

Growth Opportunities

• Opportunities for career advancement within the operational leadership team and potential progression to executive management roles.

Benefits

• Benefits details are not provided.