PrintScan

Job Summary

The PrintScan position encompasses both Level 2 and Level 3 support roles, focusing on providing advanced technical assistance for complex print-related issues. The professionals in this role are expected to ensure efficient resolution of technical problems, contribute to the optimization of print services, and support the organization’s overall operational goals.

Responsibilities

• Install, configure, maintain, and repair a wide range of network printers, copiers, multifunction devices (MFDs), DesignJet/Plotters, and Barcode Printers.
• Manage print servers and implement secure print queue deployments using Group Policy or enterprise tools.
• Monitor and manage print traffic, quotas, and usage analytics using tools such as PaperCut, uniFLOW, or equivalent.
• Provide tier 2/3 support for print-related incidents and service requests; escalate complex issues to vendors or senior teams.
• Collaborate with IT, facilities, and vendors for new installations, upgrades, and hardware refresh cycles.
• Implement and support secure printing features (e.g., user authentication, pull printing).
• Maintain printer firmware updates, driver repositories, and device security configurations.
• Analyze print-related problems and proactively identify optimization or cost-saving opportunities.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical Skills:
  • Strong knowledge of print management solutions including PrinterLogic, Equitrac, Ricoh Streamline, YSoft SafeQ, Canon uniFLOW, LRS-VPSX, Euroform -Jetadvise, HP Service Manager, HP Web Jetadmin.
  • Proficiency in configuring and managing Windows, Linux, UNIX, IBM z/OS, SAP, AS400 Print services.
  • Understanding of printer accessories like card readers, Bardimm, IPDS, Finishing Modules & Fax.
  • Knowledge of vulnerability remediation on print applications and hosting servers.
• Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Ability to work under pressure and manage multiple tasks.

Preferred Skills

• Experience with mobile and remote printing solutions for hybrid users.
• Familiarity with emerging print technologies and industry best practices.

Experience

• Minimum of 3-5 years of experience in technical support, specifically in print services and management.

Environment

• Work Setting: In-office position located in Bangalore.
• Work Type: Full-time.

Salary

• Estimated salary range: ₹800,000.

Growth Opportunities

• Opportunities for career advancement within the organization, including potential leadership roles in technical projects and support teams.

Benefits

• Comprehensive benefits package including health insurance, paid leave, and professional development opportunities.