ITSM

Company Overview

Details about the company, its industry, and culture are not provided.

Job Summary

The IT Service Management (ITSM) role is designed to work closely with clients to understand and advise on technical and functional requirements. This position plays a critical part in developing solutions and effort estimation, ultimately contributing to the organization's goals by ensuring that customer needs are met effectively.

Responsibilities

• Accountable for pre-sales activities for Service Management and solution designing based on technologies such as ServiceNow, Remedy, SummitAI, Cherwell, etc.
• Respond to Requests for Proposals (RFPs), Requests for Information (RFIs), scoping, and solutions with proper documentation.
• Collaborate and support internal teams (e.g., Presales, architects, and sales) in the implementation of customer presentations, workshops, offers, and addressing technical and functional issues.
• Generate leads for IT Service Management (ITSM) and IT Asset Management (ITAM) services.
• Govern relationships with required partners and stakeholders.
• Work independently with prospects, customers, and technical teams on scoping and solutioning.
• Prepare and execute design workshops.
• Question and clarify requirements by distinguishing between needs and wishes.
• Advise customers on the best technical and functional solutions.

Qualifications

• Minimum of 6 years of relevant experience in ITSM.
• Strong knowledge of Service Management tools and methodologies.
• Excellent documentation and presentation skills.
• Proven ability in solution design and pre-sales activities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Skills

• Familiarity with ITIL (Information Technology Infrastructure Library) frameworks.
• Previous experience in customer engagement and relationship management.
• Skills in project management methodologies.
• Knowledge of additional ITSM platforms beyond the ones mentioned (e.g., BMC Helix, Freshservice).

Experience

• A minimum of 6 years of experience in IT Service Management or related fields is required.

Environment

• The position is available for full-time work and is open to candidates across PAN India.
• The work setting may be flexible, potentially allowing for remote or hybrid arrangements.

Salary

• Estimated salary range is ₹2,500,000 annually.

Growth Opportunities

Information regarding potential career advancement opportunities within the company is not provided.

Benefits

Details about offered benefits, such as insurance, paid leave, and work policies, are not provided.