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Chief Operating Officer | Scrabble & Jigsaw

Posted on May 15, 2025

Job Description

<div>&nbsp;</div> <div>Principal Officer</div> <div>&nbsp;</div> <div>The Chief Operating Officer (CAO) will oversee the daily administrative operations of GIFT City, with a strong focus on fund<br /> administration, compliance, Sales, customer service, operations and taxation. The role will ensure efficient and effective<br /> management of resources, compliance with regulations, and alignment with strategic goals.</div> <div>&nbsp;</div> <div>Primary job responsibilities:<br />  Strategic Planning: Provide input for business and strategic planning and set goals for departments and individual<br /> managers within the financial services division.<br />  Fund Administration: Oversee fund administration activities, including fund accounting, financial reporting, net asset<br /> value (NAV) calculation, and investor communications.<br />  Compliance Management: Ensure compliance with all relevant regulations and standards specific to the GIFT city<br /> regulations, financial services industry, and manage risk effectively.<br />  Legal Oversight: Manage legal matters related to the financial services division, ensuring adherence to legal<br /> requirements and mitigating legal risks.<br />  Sales and Business Development: Develop sales plans, budgets, and marketing strategies, and implement targeted<br /> customer programs.<br />  Customer Services: Oversee customer service operations to ensure high levels of customer satisfaction and effective<br /> resolution of issues.<br />  Resource Allocation: Oversee resource allocation and budgeting to ensure optimal use of resources within the<br /> financial services division.<br />  Performance Evaluation: Establish and monitor performance metrics for different departments, ensuring alignment<br /> with organizational goals and regulatory requirements.<br />  Leadership: Provide direction and guidance to the administrative team, fostering a culture of excellence and<br /> continuous improvement.</div> <div>&nbsp;</div> <div>Knowledge and skills required for the role:<br />  Proven track record of strategic planning, policy implementation, and resource management.<br />  Knowledge of Fund Administration, Audits, Taxation and Operations.<br />  Strong leadership, communication, and interpersonal skills.<br />  Ability to work collaboratively with senior executives and stakeholders.<br />  Knowledge of regulatory requirements, compliance standards, and taxation in the financial services industry.<br />  Strong understanding of sales, distribution, and marketing in investment/wealth management space.<br />  Excellent analytical, problem - solving, and decision-making abilities.<br />  Ability to manage multiple high-impact projects with precision and efficiency.</div> <div>&nbsp;</div> <div>Educational Qualifications:<br />  Professional certification (CA/CFA/CS) or Master&#39;s degree in Finance, Economics, or MBA.</div> <div>&nbsp;</div> <div>Years of Experience:<br />  This position requires minimum 15 years of experience</div> <div>&nbsp;</div> <div>Location:<br />  IFSC Gift City, Gandhinagar, Gujarat</div>
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