Business Analyst

Job Summary

The Business Analyst will play a crucial role in the discovery phase of a project aimed at onboarding stakeholders to a contact center platform. This position requires the ability to gather requirements and facilitate communication between stakeholders and engineering teams, ensuring a smooth integration process.

Responsibilities

• Gather and document requirements from stakeholders to facilitate the onboarding process to the contact center platform.
• Collaborate with engineers to assist in the build and configuration of the platform.
• Provide insights and recommendations based on the gathered requirements to enhance project outcomes.
• Act as a limited capacity Scrum Master to support agile processes and team dynamics.
• Ensure effective communication between stakeholders and the engineering team throughout the project.

Qualifications

• Experience: Minimum of 7 years in a Business Analyst role or related position.
• Technical Skills:
  • Telephony experience
  • Proficiency in CTI (Computer Telephony Integration)
  • Experience with Salesforce integration (preferred)
• Soft Skills:
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team-oriented environment
• Educational Qualifications: Relevant degree or certifications in Business Analysis or related fields.

Preferred Skills

• Experience functioning as a Scrum Master, particularly in a limited capacity.
• Familiarity with contact center platforms and their integration processes.

Experience

• Minimum of 7 years of relevant experience in Business Analysis or a similar role, with a focus on telephony and integration projects.

Environment

• The position is full-time and contractual. The specific work setting and location details are not specified.