DTICI_Aftersales_Senior Technical Lead_T7 II 4761

Company Overview

Company details are not specified.

Job Summary

We’re looking for a Digital Aftersales Solutions Specialist to drive innovation at the intersection of data, technology, and business strategy. In this role, you’ll lead digital tool development, manage cross-functional projects, and enhance aftersales systems for the North American heavy-duty truck market. Your work will directly impact dealer operations, customer satisfaction, and business efficiency.

Responsibilities

• Digital Commerce Enablement

  • Support digital catalog accuracy and enhance online parts availability.
  • Contribute to e-commerce platform improvements—experience in digital commerce is a strong plus.

• Aftersales Systems & PIM Enhancements

  • Lead scalable Product Information Management (PIM) development, testing, and data migration with global collaboration.
  • Resolve system issues using SQL and Jira, ensuring data integrity and performance.

• Global Project Leadership

  • Drive cross-functional alignment to meet project milestones and Key Performance Indicators (KPIs).
  • Maintain real-time visibility through Power BI dashboards and executive reporting.

• Dealer Inventory Optimization

  • Analyze recurring issues, identify root causes, and implement sustainable fixes.
  • Collaborate with dealer teams to enhance inventory accuracy and operational efficiency.

• Innovation & Digital Tool Development

  • Lead AI-driven proof-of-concepts and automation initiatives.
  • Integrate emerging technologies to improve service, diagnostics, and planning.

Qualifications

• Education: Bachelor’s in Engineering, Computer Science, Business Analytics, or a related field.

• Technical Skills:

  • Databases: SAP HANA, Oracle, DB2, Snowflake, SQL
  • Tools: Power BI (expert), Power Automate, Jira
  • Standards: VMRS, Autocare PIES & ACES
  • Domain Knowledge: Strong understanding of heavy-duty truck systems, aftersales processes, and inventory management.

• Added Advantage: Experience in driving digital commerce initiatives.

• Soft Skills: Cross-functional leadership, vendor management, strategic thinking, and innovation mindset.

Preferred Skills

• Experience in digital commerce is a strong plus.

Experience

Years of experience and types of relevant experience needed are not specified.

Environment

Typical work setting, location (remote, in-office, hybrid), and any physical or environmental conditions relevant to the job are not specified.

Salary

Salary details are not specified.

Growth Opportunities

Career advancement opportunities within the company are not specified.

Benefits

Benefits offered, such as insurance, paid leave, work policies, etc., are not specified.