Regional Sales Manager | Scrabble & Jigsaw

Posted on 25-07-2025

Job Description

Account Management: Own and manage relationships with key clients in the city, ensuring consistent service delivery and account growth.
Customer Handling: Act as the single point of contact for high-value clients, resolving issues proactively and ensuring satisfaction.
Team Leadership: Lead a city-level customer service and operations support team to deliver on SLAs and KPIs.
Operational Coordination: Collaborate with internal logistics and operations teams to ensure timely pickups, deliveries, and escalations.
City-Wide Oversight: Take complete ownership of account-related activities across the city including billing, documentation, and reporting.
Client Retention & Growth: Identify up sell opportunities, gather feedback, and maintain long-term business relationships.
Reporting: Directly report to the Head Office with regular updates on account status, escalations, and business performance.

Travel: Local travel within the city for client meetings, on-ground issue resolution, and site visits.