You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization. At Haptik, Customer Success sits at the nexus of sales, platform, UX and product helping to drive company growth and transforming the conversational AI landscape in the world. Customer Success Managers act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. You will be actively tracking and driving ROI for the clients under your management and you will be constantly thinking on doing the things at scale. Do you thrive on consulting closely with clients on their core business objectives? Are you looking for truly fascinating and inspiring work, where you will work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential? If the answer is yes, then look no further. What responsibilities will you be trusted with for the Customer Success Manager-1 Role: • Goal-oriented and data-driven to actively track bot performance and drive ROI for clients. Analyze customer data to improve the end-user experience. • Business Adviser to our clients working towards achieving their business goals. Manage client relationships and day to day interface with the client. • Work closely with product/tech teams to explore the feasibility of technical enhancement features and product functionalities • Excellent communication skills. Remember communication is not what you say but what other people understand. • Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues. • Keep up with the trends in the industry and platform capabilities of the competition. • Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner • Be responsible for upselling and renewals, and increase the revenue per client. • Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. • Identify patterns among bot performance and contribute towards developing best practices, FAQs and knowledge base for using Haptik platform and actively look for ways to improve process efficiencies and effectiveness • Strong team player with a success-oriented attitude and a keen focus on analyzing objective of the project and achieving it What skills,expertise and experience are we looking for? • 3-5 years of experience in Account Management/Client handling Profiles • Exceptional communication skills, both oral and written, coupled with excellent listening skills • Analytical and data-driven with ability to deal with multiple stakeholders. • Extensive knowledge of analytics tools like R, Tableau, Python • Demonstration of good product and consumer thinking during his/her career • Hands-on and a quick learner. Comfortable with learning new technology • Basic tech skills especially knowledge of python will be a plus • This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data