City Manager

Company Overview

New Trends Commerce Private Limited (“New Trends Commerce”) is a joint venture between Clicktech Enterprises Private Limited (“Poddar Group Entity”) and Haverl LLC (“Amazon Group Entity”). New Trends Commerce provides seller acquisition and onboarding services to Amazon, focusing on Tier-II markets. The company seeks to identify potential sellers across various categories, including apparel, fashion jewelry, fashion accessories, home improvement, home & living, home & kitchen, and beauty. New Trends Commerce prioritizes high expectations, customer satisfaction, data-driven decision-making, and a commitment to learning and development.

Job Summary

The City Manager will spearhead efforts to shape and deliver strategies that support small and medium scale businesses in India. This individual will lead a local team of sales and service representatives, engaging with retailers and sellers throughout their lifecycle. The role includes identifying and recruiting sellers, training them on online business systems, providing support to enhance seller capabilities, and analyzing performance metrics to ensure success on online platforms. The position offers a unique opportunity to develop foundational processes and workflows for the sales force, setting the stage for future growth in the organization.

Responsibilities

• Understand and articulate products and services offered by online businesses to external audiences.
• Hire, train, and manage a team of sales and service representatives in the designated area or city.
• Implement standard operating procedures to scale the organization’s operations effectively.
• Define target seller bases and industry verticals using local knowledge.
• Identify and recruit valuable sellers for online business services, establishing long-term partnerships.
• Interface with internal teams to address seller integration needs and enhance seller capabilities.
• Analyze data to help sellers succeed on online platforms.

Qualifications

• Over 8 years of experience in sales and leadership roles managing large teams.
• Experience in highly analytical, results-oriented environments with significant external customer interaction.
• Proven analytical skills and ability to manage business metrics effectively.
• Excellent written and oral communication skills with the ability to express thoughts clearly and succinctly.
• Experience working with SME retailers is an advantage.
• Familiarity with e-commerce, retail, advertising, or media sectors is beneficial.
• Deep understanding of the retail and wholesale landscape in India, with past engagements with sellers and distributors.
• Experience in selling nascent products/services into new markets is desired.
• Proven ability to define and implement new processes is advantageous.
• Entrepreneurial drive to achieve stretch goals in an innovative and dynamic environment.
• Fluency in English and a local language is essential, along with knowledge of the local retail landscape.

Preferred Skills

• Bachelor’s degree required; MBA preferred.
• Demonstrated strong customer focus and commitment to delivering high standards.
• Ability to work collaboratively as a strong team player and act like an owner.
• Intensity in effort, commitment, perseverance, and willingness to exceed expectations.
• High level of integrity, intellectual honesty, and strong work ethic.
• Analytical and thoughtful approach with sound judgment for problem-solving.
• Proven track record of thriving in ambiguous and changing market conditions.

Experience

• Minimum of 8 years of experience in relevant sales and leadership roles.

Environment

This position is based out of Surat, Kolkata, Jaipur, or Delhi, India. It will require travel to retailer locations within the designated city. The position follows a six-day workweek.

Salary

Salary details are not specified.

Growth Opportunities

This role provides a unique chance to shape the foundational processes of a growing organization, potentially leading to further advancement opportunities within the company.

Benefits

Benefits and perks are not specified.