QA Lead – ServiceNow Platform

Company Overview

Not specified.

Job Summary

We are seeking a QA Lead with proven experience in leading QA teams and ensuring high-quality delivery across complex applications. This role is essential in maintaining the quality standards of our ServiceNow implementations, providing oversight and strategy to enhance testing processes within the organization.

Responsibilities

• Lead QA activities for ServiceNow implementations, integrations, and enhancements.
• Define and execute QA processes, strategies, and standards for ServiceNow projects.
• Develop test plans, test cases, and test scripts for ServiceNow applications and workflows.
• Drive manual and automated testing, leveraging ServiceNow Automated Test Framework (ATF) and other tools.
• Conduct regression, functional, integration, and user acceptance testing (UAT).
• Collaborate with developers, business analysts, and stakeholders to ensure defect-free delivery.
• Track, report, and manage defects using tools like JIRA/ALM.
• Mentor QA team members and ensure compliance with best practices.
• Provide test reports, metrics, and recommendations to project leadership.

Qualifications

• 8–12 years of overall QA experience, with a minimum of 1–2 years in ServiceNow platform testing (ITSM, ITOM, HRSD, CSM, etc.).
• Hands-on experience with ServiceNow Automated Test Framework (ATF).
• Strong background in manual and automation testing.
• Good understanding of API testing (REST/SOAP) and integration testing.
• Experience working in Agile/Scrum methodologies.
• Proficiency in test management tools such as JIRA, ALM, or qTest.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Skills

• ServiceNow certifications (CSA, ITSM) or QA certifications (ISTQB, CSTE).
• Experience with Selenium/TestNG or similar automation frameworks.
• Exposure to CI/CD pipelines and DevOps practices.

Experience

7 to 12 years of relevant experience in quality assurance and testing, with specific emphasis on the ServiceNow platform.

Environment

This is a remote position, providing flexibility for the successful candidate.

Salary

Not specified.

Growth Opportunities

Opportunities for career advancement within the QA department and broader IT teams, with potential to evolve into senior leadership roles.

Benefits

Not specified.