Client Relationship Manager

Company Overview

ASAI Cookware is India’s first 100% non-toxic cookware brand built on science, rigorous testing, and radical transparency. ASAI is the only global brand that offers independent lab testing for chemicals, hidden toxins, and microplastics, sharing proof for every pan. The company is a small, mission-driven team focused on creating safer, healthier, and evidence-led kitchens across India.

Job Summary

As a Client Relationship Manager at ASAI Cookware, you will be the human face and voice of the brand, responsible for building and nurturing strong, trust-based relationships with customers, partners, and premium clients. This role emphasizes understanding customer needs, delivering a premium and empathetic experience, and fostering long-term loyalty that aligns with ASAI’s mission of safer kitchens.

Responsibilities

• Build and maintain strong, trust-based relationships with customers, partners, and premium clients.
• Serve as the primary point of contact for high-value customers and repeat buyers, providing product guidance and personalized support.
• Maintain proactive communication to understand customer preferences, habits, feedback, and expectations.
• Ensure every customer interaction delivers an empathetic, premium, and delightful ASAI experience from purchase through long-term use.
• Guide customers on product selection, care routines, and best practices tailored to their cooking styles.
• Resolve customer concerns with empathy, accuracy, and a solution-first approach.
• Identify opportunities to enhance customer satisfaction, retention, and deepen loyalty.
• Develop and manage ASAI’s loyalty programs and community initiatives, both online and offline.
• Collaborate closely with Operations, Content, and Product teams to relay customer insights and feedback.
• Flag patterns, suggest product improvements, and highlight service opportunities clearly and effectively.

Qualifications

• 0–2 years of experience in client relations, customer success, customer relationship management (CRM), hospitality, or consumer brand roles.
• Exceptional communication skills that are warm, clear, and human.
• High emotional intelligence with the ability to manage diverse customer personalities.
• Strong problem-solving skills with a calm, solution-oriented mindset.
• Ability to explain technical or science-backed information in simple, accessible language.
• Educational background not explicitly specified but relevant experience in customer-facing roles is essential.

Preferred Skills

• Experience working with consumer brands or wellness brands.
• Familiarity with CRM tools, customer journey mapping, or retention programs.
• Passion for clean living, cooking, or health-friendly products.

Experience

• 0 to 2 years of relevant experience in client relations, customer success, or related fields.

Environment

• Full-time role based in Gurgaon, India.
• Work from office setting.
• Collaborative environment with close interaction across teams.

Salary

• Competitive compensation based on communication skills and overall profile.

Growth Opportunities

• Opportunity to work with a fast-scaling, science-forward cookware brand.
• High autonomy with meaningful impact on the company’s growth and customer experience.
• Potential to grow within a mission-driven startup focused on health and clean living.

Benefits

• Not specified.