PHP Tech Support

Company Overview

About us -

Coders Brain is a global leader in its services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. We achieved our success because of how successfully we integrate with our clients.

• Quick Implementation - We offer quick implementation for the new onboarding client.

• Experienced Team - We’ve built an elite and diverse team that brings its unique blend of talent,

expertise, and experience to make you more successful, ensuring our services are uniquely

customized to your specific needs.

• One Stop Solution - Coders Brain provides end-to-end solutions for the businesses at an affordable

price with uninterrupted and effortless services.

• Ease of Use - All of our products are user friendly and scalable across multiple platforms. Our

dedicated team at Coders Brain implements keeping the interest of enterprise and users in mind.

• Secure - We understand and treat your security with utmost importance. Hence we blend security

and scalability in our implementation considering long term impact on business benefit.

Job Summary

The PHP Tech Support role is essential for maintaining and enhancing the technical integration experience for merchants. This position focuses on providing technical solutions, addressing recurring issues, and ensuring that merchants receive top-notch support. The role contributes significantly to the organization’s goal of delivering outstanding e-commerce solutions.

Responsibilities

• Maintain merchant/partner technical solution articles and guides.
• Report, track, follow up, and escalate recurring technical issues.
• Coordinate with merchants to provide appropriate feedback on issues.
• Perform necessary tests on merchant websites or plugins to ensure proper functioning.
• Monitor, plan, and assign shifts, supporting Integration Support Engineers in multiple locations.
• Assist in the product awareness journey and identify needs.
• Manage assigned internal roles for the team as directed by the line manager.
• Complete any side projects related to enhancing the integration experience or merchant onboarding journey.
• Engage in activities initiated by the line manager to enhance the work environment for other teams.
• Adhere to team values and perform any tasks assigned by the line manager.

Qualifications

• Educational Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Technical Skills:
  • Software Development experience, preferably in PHP and Java.
  • Strong understanding of web-based applications and technologies.
  • Good knowledge of e-commerce platforms such as Magento, OpenCart, and WooCommerce.
  • Proficient in using issue tracking tools like FreshDesk and Redmine.
  • Proficient in using version control systems like Git and SVN.
• Soft Skills:
  • Excellent oral and written communication skills in English.
  • Experience working in distributed teams that operate 24/7/365.
  • Passionate about customer interaction.
  • Objective-driven with strong work ethics.

Preferred Skills

• Experience in technical support for e-commerce platforms.
• Familiarity with integration processes and product awareness strategies.

Experience

• Minimum of 7 years in a technical support role, specifically related to PHP development and e-commerce platforms.

Environment

• Work Location: Chennai
• Work Mode: Hybrid (2-3 days in the office)
• Working Days: Sunday to Thursday
• Work Timings: 8 AM to 5 PM IST

Growth Opportunities

(Details not provided)

Benefits

(Details not provided)