Head - Design Teams - YUJ | Scrabble
Posted on June 6, 2023
Job Description
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<div>• Setting goals and expectations with team members per the engagement, their role</div>
<div>• Manage replacement and rotation (per org’s needs and strategy)</div>
<div>• AM collaboration for account intel and growth</div>
<div>• Ascertain UCD is followed (+ some metrics to measure impact)</div>
<div>• Assign KRAs and track performance</div>
<div>• Provide specific feedback and track course correction (skill gap, prevent escalation, growth)</div>
<div>• Mitigate escalation </div>
<div>• Build rapport, relations and new connects (side and above current pocs) and run and maintain CSATs</div>
<div>• Track engagements, extension heads up, expansion</div>
<div>• Structure replacement or rotation strategy</div>
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