Support & Operations Role

Day-to-Day Responsibilities:
Respond to user queries via our support email, ensuring timely and professional communication.
Manage and update internal documentation using Google Sheets & Google Docs.
Utilize ChatGPT and AI tools effectively to optimize workflows and improve response efficiency.
Identify operational inefficiencies and suggest improvements to enhance the platform and support processes.
Work closely with the team to analyze and refine workflows, ensuring a seamless user experience.
Provide insights and feedback on user concerns, trends, and recurring issues.
Ensure overlap during US morning hours for real-time support and collaboration.

Technical & Functional Skills:
Fluency in English with excellent communication skills (written and verbal).
Strong ability to leverage AI tools like ChatGPT for productivity and efficiency.
Basic proficiency in Google Sheets & Docs to manage workflows and support operations.
Fast learner with the ability to grasp and adapt to new technologies and processes.
Experience in customer support or operations in a tech-driven environment is a plus.

Cultural Fit & Mindset:
Startup mindset – comfortable working in a fast-paced, evolving environment.
Ambitious, proactive, and resourceful – willing to take ownership and grow with the company.
Ability to think critically, suggest improvements, and drive initiatives independently.
Open to learning and leading – potential to grow into a leadership role over time.