Founding Technical Support Engineer

Company Overview

CodeAnt AI is a Y Combinator-backed startup on a mission to transform how companies ensure code quality and security with our AI Code Reviews at the core. We’re building a team that’s just as high-quality as the software we help ship.

Job Summary

As our Founding Technical Support Engineer, you will work directly with customers to solve real technical issues. This is a high-ownership role where your work directly impacts customer happiness and product quality. You will be integral in building our support system from the ground up.

Responsibilities

• First Week:
  • Learn the product, customer workflows, and current support setup.
  • Start handling simple support queries.
• First Month:
  • Serve as the main technical contact for customer issues.
  • Respond to all support tickets within 30 minutes.
  • Resolve most issues within 2 hours.
  • Own support across Slack, email, chat, and phone.
  • Debug and troubleshoot platform problems.
  • Improve internal and customer-facing documentation.
• 3 Months & Beyond:
  • Build scalable support systems and workflows.
  • Create and maintain documentation, FAQs, and guides.
  • Monitor system performance and proactively flag issues.
  • Manage relationships in the developer community.

Qualifications

• 1–2 years of experience in technical support or a similar role.
• Background in Computer Science Engineering (CSE) or equivalent experience.
• Excellent troubleshooting and communication skills.
• Fast learner with a bias for action.

Preferred Skills

• Experience with developer tools, security/code quality platforms, or cloud/AI products.

Experience

• Minimum of 1 year of relevant experience in technical support or a similar capacity.

Environment

• Location: Bangalore
• Work Type: Remote with opportunities for team off-sites and retreats.

Growth Opportunities

• Founding Role: Build support from the ground up.
• Direct Impact: Work closely with founders and influence product quality and customer satisfaction.

Benefits

• Remote + Retreats: Work from anywhere and join team off-sites.
• YC Network: Access to a top-tier startup ecosystem.

Salary

• Competitive compensation, rewarding ownership and outcomes.