<h1 style="margin-top:15px; margin-left:8px"><span style="font-size:14pt"><span style="font-family:Calibri,sans-serif">Responsibilities</span></span></h1> <p class="MsoBodyText" style="text-indent:0cm">&nbsp;</p> <ul> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases.</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Collaborating across cross-functional teams to identify and pursue customer growth opportunities</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Reduce churn and drive new business growth through greater advocacy and references</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Lead and mentor the existing Customer Success teams and help them hit their annual targets for renewals, upsells and references</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Build processes for scale and augment productivity of the CS organization</span></span></span></span></li> </ul> <p class="MsoBodyText" style="text-indent:0cm">&nbsp;</p> <h1 style="margin-left:8px"><span style="font-size:14pt"><span style="font-family:Calibri,sans-serif">Requirements</span></span></h1> <p class="MsoBodyText" style="text-indent:0cm">&nbsp;</p> <ul> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">A minimum 10 years of overall work experience in the B2B enterprise domain with at least 3 years of experience in managing a team</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Exposure to the US region is a must</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Experience of managing cross border teams</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Process and technology-driven and extensive exposure to automation</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Ability to manage both at the strategic and operational levels</span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Exceptional project and stakeholder management skills </span></span></span></span></li> <li style="margin-top:3px"><span style="font-size:11pt"><span style="tab-stops:41.15pt 41.2pt"><span style="font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:14.0pt">Strong written and communication skills</span></span></span></span></li> </ul>