City Head – Dark Store Operations & Last Mile Fulfilment (Bengaluru)

Job Summary

The City Head for Dark Store Operations and Last Mile Fulfilment at Fixxly will own the complete profit and loss (P&L) linked performance of dark store operations and last mile delivery in Bengaluru. This role is critical in delivering fast, accurate, and cost-efficient fulfilment while scaling the network across new micro-markets. The position requires managing high order density, navigating tough traffic conditions, handling a competitive rider market, and meeting demanding customer expectations.

Responsibilities

• Dark Store Operations

  • Manage all Bengaluru dark stores end-to-end including inbound, putaway, picking, packing, dispatch, and returns.
  • Drive store productivity, order accuracy, inventory accuracy, shrinkage, and wastage targets.
  • Implement and audit national Standard Operating Procedures (SOPs), store layouts, hygiene, safety, and statutory compliance.
  • Plan shifts and manpower to align with demand patterns, including weekends, festivals, sales events, and monsoon peaks.
  • Lead new store launches including site feedback, fit-out coordination, hiring, go-live, and ramp-up.

• Last Mile Fulfilment

  • Own delivery Service Level Agreements (SLAs), on-time delivery, delivery cost per order, and rider productivity city-wide.
  • Manage a blended fleet comprising own riders, third-party logistics (3PL) partners, and gig workers; maintain supply during peak hours and adverse weather.
  • Optimize store-to-customer radius, batching, and rider allocation considering Bengaluru traffic and zone-specific constraints.
  • Oversee rider onboarding, training, incentives, attendance, retention, and road safety programs.
  • Resolve delivery failures, damages, delays, and escalations promptly.

• City P&L and Cost Management

  • Own the city’s unit economics including cost per order across store labor, rent, utilities, and delivery.
  • Monitor store-level contribution margins and take corrective actions for underperforming stores.
  • Negotiate and manage local vendors for facility management, manpower, packaging, fleet, and rentals.

• Network Growth and Planning

  • Identify high-potential micro-markets and catchments in Bengaluru; recommend store expansion or consolidation.
  • Collaborate with Category, Supply Chain, and Growth teams on demand forecasting, assortment, and capacity planning.
  • Coordinate with Tech and Product teams on Warehouse Management System (WMS), Order Management System (OMS), and rider app feedback.

• People and Culture

  • Lead, coach, and build a strong team of zone managers, store managers, and fleet leads.
  • Set clear Key Performance Indicators (KPIs), conduct daily, weekly, and monthly performance reviews, and drive accountability.
  • Manage large-scale frontline hiring, attrition, and engagement while ensuring fair and compliant labor practices.

Qualifications

• 8–12 years of experience in operations, supply chain, or fulfilment, with at least 3 years managing multi-store or city-level operations.
• Strong background in quick commerce, e-commerce, hyperlocal delivery, grocery, or on-demand services; experience in dark store and last mile operations preferred.
• Proven track record managing 15+ stores or large rider fleets with measurable P&L impact.
• Graduate degree required; MBA preferred. Supply chain or engineering background is a plus.
• Strong working knowledge of Bengaluru geography and local vendor ecosystem.
• Proficiency in Kannada and English preferred.

Preferred Skills

• Hands-on, data-driven operator comfortable both on the ground and with dashboards.
• Strong leadership skills managing high-volume frontline teams.
• Expertise in inventory control, workforce planning, routing, and delivery logistics.
• Skilled in vendor and 3PL negotiation.
• Calm and solution-oriented under peak pressure.
• Proficient with WMS/OMS tools, Excel, Business Intelligence (BI) dashboards, and process improvement methodologies.

Experience

• Minimum 8 to 12 years of relevant experience in operations, supply chain, or fulfilment.
• At least 3 years of experience managing multi-store or city-level operations.
• Experience in quick commerce, e-commerce, hyperlocal delivery, grocery, or on-demand services is highly desirable.

Environment

• On-ground role based in Bengaluru, Karnataka.
• Frequent visits to stores and operational zones required.
• Dynamic work environment involving coordination with multiple teams and vendors across the city.

Benefits

• Full ownership of Fixxly’s Bengaluru operations with direct access to national leadership.
• Competitive fixed salary, performance-linked variable pay, and Employee Stock Ownership Plans (ESOPs).
• Clear growth path towards regional and pan-India leadership roles.

Fixxly is an equal opportunity employer and welcomes applicants from all backgrounds.