Responsible for handling audit and other regulatory requirements and ensure to work closely on audit and compliance smooth reporting.
Understand the business requirements and establish processes in accordance with business requirements.
Ensure efficient and quality services are provided to customers in accordance with service standards.
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards.
Effective internal and external stakeholder management with timely communication and appropriate action.
Handle payment related queries effectively and provide resolution.
Should understand and be a part of On-going developments and implementation of Reward program.
Responsibilities include hiring, training, planning, managing performance appraisals for the team, addressing employee performance and corrective action plans
