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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure safe custody of all documentation related to disbursal transactions</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure internal policy guidelines and standards for remittance are maintained at all times</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Manage exceptions related documentation and limit setting by coordinating with Section Head</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Oversee handling of documentation discrepancies by the team</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Renewals & Extension of Limits</span></span></span></p>
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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure information regarding renewed customer account is updated in an accurate and timely manner on the system</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Obtain exception approvals and expiry date from Risk for renewed transactions that are processed without completion of the full documentation and checks</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Repayment Activities</span></span></span></p>
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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Monitor funds credited by customers/third party and ensure relevant compliance and documentation procedures have been followed in either case</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Monitor bounce data and intimate Risk & Collection teams on the same</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Systems, Controls and MIS</span></span></span></p>
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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure completion of transaction within agreed TATs and minimal error rates</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Perform ongoing checks and controls for renewals, expiry and extensions, etc.</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure customer service is delivered to the highest standards</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Act as a point of escalation for any issue resolution and communication related to limits and renewals</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure prompt and accurate service delivery in case of requests from the Relationship Manager</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Ensure timely generation, review and submission of MIS to various stakeholders</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Process Improvements</span></span></span></p>
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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Work with relevant stakeholders to pursue continuous improvement initiatives within the control framework</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Propose and complete process improvements, efficiency initiatives and automation opportunities to enable the team to contribute more on value analysis rather than data/report compilation</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Audits</span></span></span></p>
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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Manage statutory, regulatory, RBI, system and concurrent audits with internal and external auditors</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Engage with auditors to provide data and resolve queries related to the audits</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Implement audit recommendations and review progress on an ongoing basis</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Team Management</span></span></span></p>
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<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Set activity targets for individual team members and undertake regular reviews</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Coach and provide technical guidance to team members.</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Provide on the job training opportunities to the entire team</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Encourage strong working relationships with all internal and external stakeholders</span></span></span></p>
<p style="text-align:justify; margin-left:24px"><span style="background:white"><span style="font-size:10pt"><span style="font-family:"Courier New"">o </span></span><span lang="EN-GB" style="font-family:Arial, sans-serif"><span style="color:black">Encourage knowledge sharing within the team and provide support, where necessary</span></span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Setting Up a consolidate Supply chain unit & Running Continuity Planning</span></span></span></p>
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<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Ensure that the best infrastructure and technology is made available for the team to run day to day operations</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">On-board people at the right time and with experience & specific capabilities in operations, banking and lending domain</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Oversee the continuity planning.Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities.</span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Oversee Transaction processing- LMS</span></span></span></p>
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<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Supervise the transaction booking and servicing activities for the respective LOB’s i.e. CFG & Digital and ensure they are completed within the stipulated TAT</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Ensure that only clean transaction are getting processed by the operations team</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Handle service level escalations and complaints for the customers.</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Authorise high value transactions / complex/ structured transactions.</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Manage the Repayments and ensuring timely updation on system</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Build robust customer management process to ensure customer retention and zero customer complaints</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis</span></span></p>
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<p><span style="background:white"><span style="font-family:Arial, sans-serif"><span style="color:black">Fund Management & Banking</span></span></span></p>
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<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Ensure error free transactions within defined timeframe</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Manage funds for disbursement by keeping a check on balances through the number of transactions completed for each vertical</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Determine the amount of fund required to complete all transactions within the stipulated TAT</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Attend to unidentified funds and take action to ensure that no items are open</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Ensure local banking activities and reconciliation is completed on time</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Ensure the RTGS NEFT information shared by customer is accurate</span></span></p>
<p><span style="background:white"><span lang="EN-GB" style="font-family:"Courier New""><span style="color:black">o</span></span> <span lang="EN-GB" style="color:black">Manage relation with the Banking team. </span></span></p>
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