Key Responsibilities The incumbent in this position will:  Work towards ‘error-free’ billing / right in first instance  Managing appointments, registrations of patients  Resolution of patient complaints pertaining to appointment / billing etc  Escalation to an appropriate team for quick resolutions  Patient feedback  Usage of system / IT – patient records  Work with Nursing and doctors to provide ‘care coordination’  Effective utilization of all communication and EPABX systems.  Communicating about facilities and services offered along policy & prices. Experience  3-5 yrs; preferably with 2 of service industry / healthcare industry.