<div>Client Servicing and Qualitative Research</div> <div>About Us:<br /> Humanify Technologies is a tech-based start-up that leverages AI to provide quality research to<br /> companies. We are young, dynamic and eager to grow and are looking for individuals exactly like<br /> us.<br /> About the Role:<br /> The Client Servicing and Research role will be responsible for managing client relationships,<br /> providing outstanding service, and conducting in-depth research to support strategic<br /> decision-making. The candidate should be able to contribute to building relationships,<br /> implementing new programs that will increase business revenue potentials and minimise<br /> churn rates.<br /> Job Position: Client Servicing and Qualitative Research<br /> Experience: 3 to 5 years<br /> Employment type: Full-time, On Site,<br /> Location: Mumbai<br /> Required Skills:<br /> Client Servicing:<br /> ● Serve as the main point of contact for assigned clients, understanding their needs,<br /> and ensuring timely and effective communication.<br /> ● Build and maintain strong relationships with clients through regular interactions,<br /> meetings, and proactive outreach.<br /> ● Understand clients&#39; business objectives and tailor solutions to meet their specific<br /> needs, collaborating with internal teams as necessary.<br /> ● Anticipate client concerns or issues and proactively address them to maintain high<br /> levels of satisfaction and retention.<br /> ● Manage ad hoc qualitative research requests by the client.<br /> ● Manage client projects from initiation to completion, ensuring adherence to<br /> timelines, budgets, and quality standards.<br /> ● Coordinate cross-functional teams and resources to deliver solutions that meet or<br /> exceed client expectations.<br /> ● Monitor project progress, identify risks or issues, and implement mitigation<br /> strategies to ensure successful outcomes.<br /> ● Provide regular updates and reports to clients and internal stakeholders on project<br /> status, milestones, and key deliverables.<br /> ● Assist in conducting market research, competitor analysis, and industry studies to<br /> identify trends, opportunities, and potential threats.<br /> ● Help gather and analyse data from various sources to provide insights and<br /> recommendations to clients and internal stakeholders.<br /> ● Prepare detailed reports, presentations, and dashboards summarising research<br /> findings and actionable insights.<br /> ● Stay abreast of market developments, regulatory changes, and emerging trends to<br /> provide timely and relevant information to clients.</div> <div>● Continuously seek opportunities to enhance processes, tools, and methodologies to<br /> improve the efficiency and effectiveness of client servicing and research activities.<br /> ● Solicit feedback from clients and internal stakeholders to identify areas for<br /> improvement and implement actionable solutions.<br /> ● Stay updated on industry best practices, emerging technologies, and innovative<br /> approaches to client servicing and research.</div> <div>Soft Requirements:<br /> ● Bachelor&#39;s degree in Business Administration, Marketing, Economics, or related field;<br /> Master&#39;s degree preferred.<br /> ● Proven experience in client servicing, account management, or research roles<br /> ● Strong analytical skills with the ability to collect, analyse, and interpret complex data<br /> from multiple sources.<br /> ● Excellent communication and presentation skills, with the ability to convey technical<br /> information in a clear and concise manner.<br /> ● Demonstrated ability to build and maintain strong client relationships, resolve<br /> conflicts, and address client needs effectively.<br /> ● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with<br /> data analysis tools and research methodologies.<br /> ● Strong project management skills with the ability to prioritise tasks, manage<br /> deadlines, and multitask effectively.<br /> ● Results-oriented mindset with a commitment to delivering high-quality work and<br /> exceeding client expectations.</div>