Director Operations

Company Overview

Gynoveda is on a mission to build India’s largest chain of “Ayurveda Fertility Clinics for Couples.” With over 50 clinics currently operational and a new one opening each week, the company aims to expand to 200 clinics, positioning itself as a national leader in reproductive healthcare.

Job Summary

As the Director of Operations at Gynoveda, you will play a vital role in managing daily company operations and synchronizing multiple functions at the headquarters with a growing network of clinics. This position is essential in supporting the company’s ambitious growth strategy, ensuring operational excellence, and driving effective systems integration.

Responsibilities

• People Operations:

  • Lead HR functions, including Talent Acquisition and Retention.
  • Build a culture of performance management, focusing on growth and internal promotions.
  • Strengthen Standard Operating Procedures (SOPs) for hiring, onboarding, learning & development, and succession planning.

• Training, Quality & Compliance:

  • Oversee New Hire Training and on-the-job training (OJT) to maintain high-quality onboarding processes.
  • Conduct service quality audits to ensure compliance with SOPs.
  • Manage the Command Centre for fraud detection and adherence to compliance measures.

• Company Systems, Data, Tech + Product:

  • Lead the implementation of Enterprise Resource Planning (ERP) systems and oversee website development and tech initiatives.
  • Ensure the technology stack supports scaling efforts and integrates seamlessly.
  • Automate data management and reporting functions using ETL tools and Tableau.

• Supply Chain & Infrastructure:

  • Oversee new product development and launches.
  • Lead inventory management, sourcing, and warehousing operations.
  • Own infrastructure management, including IT, facilities, and administration across the headquarters and clinics.

• Process & Policy:

  • Define systems, policies, SOPs, and workflows for daily operations.
  • Build scalable systems and playbooks to support hypergrowth.
  • Develop a comprehensive “Founder’s Manual” that ensures continuity beyond the founding team.

Qualifications

• Educational Background: Bachelor’s degree in Business Management, Operations, or related field. An MBA is preferred.

• Experience:

  • 12–20 years of experience in Operations, Strategy, or Business Management.
  • Prior roles as Chief Operating Officer (COO), Director of Operations, Vice President of Operations, or similar positions.
  • Experience scaling a retail chain, health tech, or direct-to-consumer (D2C) business (e.g., Lenskart, Clove Dental, Apollo Pharmacy).
  • Proven track record of leading cross-functional teams of 50+ members.

• Mandatory Skills:

  • Systems thinking and process design.
  • Data-led operations and multi-stakeholder management.
  • Proficiency in HR, supply chain, and technology.
  • Vigilance mindset towards SOPs, compliance, and fraud detection.
  • Excellent written and verbal communication skills.
  • ERP implementation experience is a bonus.

Preferred Skills

• Familiarity with analytics tools and experience in data visualization software.
• Experience in the healthcare industry or high-growth startups.

Experience

• Minimum of 12 years in relevant operational roles, with at least 5 years in a leadership position within a multi-location business setup.

Environment

The role is based in Malad, Mumbai, with potential requirements to oversee operations across multiple clinic locations. Candidates should be adaptable to a dynamic startup environment.

Salary

Salary will be flexible and based on the candidate's experience and qualifications.

Growth Opportunities

This role offers significant opportunities for career advancement in a rapidly growing organization, contributing to a national initiative in healthcare.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance and wellness programs.
• Professional development and training opportunities.