Lead Talent & HR Operations (Retail)

Company Overview

ZenZebra is building the future of contextual retail through "Lifestyle Breakspots". We create high-energy, industrial-chic spaces inside corporate offices and campus parks where professionals can grab coffee and discover new brands. Having completed our pilot, we are now scaling to 50+ locations and need an unstoppable recruitment engine to fuel our growth.

Job Summary

The Lead Talent & HR Operations role will be the first dedicated talent hire for ZenZebra, responsible for owning the recruitment and HR operations from the ground up. The primary mission is to facilitate high-volume hiring to staff retail stores with energetic associates and managers who embody the brand's aesthetic.

Responsibilities

• Recruitment Pipeline: Manage the complete sourcing, screening, and interviewing process, freeing up founders to focus on strategic initiatives.
• High-Volume Sourcing: Utilize creative methods to identify talent through channels such as WhatsApp groups, Instagram, and local networks with minimal budget.
• The Hiring Machine: Establish a lightweight Applicant Tracking System (ATS) alongside a standardized three-step interview process.
• Onboarding & Culture: Collaborate with Operations to develop a comprehensive three-day training program that prepares new hires to be floor-ready.
• People Operations: Oversee essential compliance, payroll processing, and shift scheduling to ensure smooth HR operations.

Qualifications

• Experience: 3 to 5 years of intensive recruiting experience in Quick Service Restaurant (QSR), modern retail, or gig-economy startups.
• Soft Skills:
  • Strong ability to assess personality and reliability (a "BS-Detector").
  • Problem-solving mindset, with a focus on proactive solutions rather than policy limitations.
• Technical Skills: Proficiency in leveraging social media and digital networks to connect with younger, Gen-Z talent.
• Educational Qualifications: A relevant degree or equivalent experience in Human Resources or Business Administration is preferred.

Preferred Skills

• Familiarity with HR technology and tools.
• Experience in building training programs or onboarding processes.
• Knowledge of labor laws and compliance in the retail sector.

Experience

• Minimum of 3 years of recruiting experience, with a specific emphasis on high-volume hiring in retail settings.

Environment

• The role is on-site in New Delhi, operating within a fast-paced retail environment that prioritizes energetic and vibrant work culture.

Salary

Estimated salary range of ₹6L – ₹9.6L CTC.

Growth Opportunities

Potential for career advancement within HR and Talent Acquisition as the company continues to expand its operations and locations.

Benefits

• Detailed benefits not specified; however, opportunities for growth and development are inherent within the role and company culture.