Key Responsibilities Customer Ownership & Success ● Act as the primary point of contact for assigned enterprise customers ● Take end-to-end ownership of customer success, satisfaction, and retention ● Handle demanding customers with patience while maintaining high-quality delivery Onboarding & Implementation ● Drive seamless customer onboarding and implementation, including API-based integrations ● Work closely with customer tech teams to guide integration discussions (webhooks, endpoints, APIs) without heavy reliance on internal engineering Account Growth & Strategy ● Develop and execute account growth plans to drive upsell and cross-sell opportunities ● Identify expansion opportunities aligned with customer business goals Product Adoption & Value Realization ● Ensure strong product adoption by mapping platform capabilities to customer use cases ● Act as a customer advocate, providing actionable feedback to internal teams Stakeholder Management ● Build relationships with business, technical, and leadership stakeholders