Sales Operations, Strategy and Growth (part of Founder’s Office)

Job Summary

As a strategic execution partner to the Cofounder, the Sales Operations, Strategy and Growth role is pivotal in driving revenue intelligence, sales effectiveness, cost discipline, AI-led sales operations, and go-to-market execution across all Company’s products and geographies. This position focuses on ensuring data-driven decisions, creating scalable sales processes, and predicting growth effectively.

Responsibilities

• Revenue & Growth Forecasting

  • Own revenue forecasting across products.
  • Track and analyze Month-over-Month (MoM), Quarter-over-Quarter (QoQ), and Year-over-Year (YoY) growth by product, channel, and geography.
  • Highlight risks, growth levers, and recommend corrective actions.

• Sales Strategy & Policy

  • Define sales strategies and policies for:
    • Business Development Executive (BDE) / Inside Sales (Online)
    • Field Sales (Offline)
  • Create sales playbooks, pricing logic, and approval workflows.
  • Support Product-Market Fit (PMF) validation, market sizing, competition analysis, and go-to-market (GTM) execution.

• Sales Operations & Standard Operating Procedures (SOPs)

  • Identify improvement areas and design scalable SOPs across the sales lifecycle.
  • Ensure teams have appropriate tools, training, and execution discipline.

• Lead Funnel & Conversion Optimization

  • Identify new lead generation opportunities for both online and offline teams.
  • Analyze Customer Relationship Management (CRM) flow and lead leakage.
  • Improve Lead to Demo to Closure conversion ratios.
  • Analyze and enhance Visit, Demo, and Closure analytics.

• Customer Feedback & AI Insights

  • Track product-wise customer feedback.
  • Implement AI-driven sentiment analysis and call analytics to improve outcomes.

• Org Structure, Budgeting & Key Performance Indicators (KPIs)

  • Design product-wise sales hierarchy and budget allocation.
  • Track fixed, variable, marketing, incentive, and travel costs.
  • Define and monitor KPIs and Key Result Areas (KRAs) at team and individual levels.

• Incentive & Unit Economics

  • Design product-wise incentive structures aligned with growth targets.
  • Analyze revenue against fixed costs, incentive costs, and marketing costs.
  • Track Customer Acquisition Cost (CAC), payback period, and product-level Profit and Loss (P&L) insights.

Qualifications

• 2-5 years of relevant experience, preferably in a SaaS company.
• Strong analytical, financial, and business acumen.
• Deep understanding of Sales Operations, CRM, and GTM execution.
• Advanced proficiency in Excel, Business Intelligence (BI), and CRM tools.
• High ownership, confidentiality, and founder-level maturity.
• Ability to work hands-on and travel as needed.

Preferred Skills

• Experience in AI-driven sales operations.
• Familiarity with SaaS revenue models and metrics.
• Strong communication and interpersonal skills.

Experience

2-5 years of relevant sales operations or strategy experience preferred, particularly in a SaaS environment.

Environment

The position is based in Ahmedabad, involving travel as required for domestic and selective international markets. The work environment is dynamic, with a focus on collaboration and high-performance standards.

Salary

Not specified.

Growth Opportunities

Opportunities for career advancement within various strategic roles in the organization as the company continues to expand.

Benefits

Not specified.