IT Support Administrator

Job Summary

We are seeking an experienced IT Support Administrator to join our India office. This role involves providing end-user support for IT platforms, primarily IFS, by managing support tickets, investigating and resolving incidents, and escalating issues when necessary. You will be part of a globally distributed support team, collaborating with regional agents to assist users worldwide. If you are passionate about IT support and eager to grow professionally, this opportunity is for you.

Responsibilities

• Deliver first-line support to IFS users via the HALO ticketing system, addressing application-related queries and issues.
• Manage application access requests and resolve access-related concerns.
• Analyze reported incidents, perform initial root cause assessments, and guide users toward resolution.
• Develop and maintain user documentation, support materials, and testing protocols.
• Monitor IFS job queues and report any failures.
• Collaborate with Fugro’s internal Level 2 support and team leads to ensure SLA compliance and escalate unresolved issues appropriately.

Qualifications

• 2–5 years of experience in application support or IT service desk roles.
• Strong communication skills, analytical mindset, and a proactive, results-driven approach.
• Excellent command of English (written and verbal), with the ability to engage effectively with stakeholders across the Americas, Asia Pacific, Middle East, India, Europe, and Africa.
• Flexibility to work across time zones and coordinate with global teams.
• Familiarity with SLA-driven environments and ITIL practices is advantageous.

Preferred Skills

• Not specified.

Experience

• A minimum of 2–5 years of experience in relevant application support or IT service desk roles.

Environment

• Not specified.

Salary

• Not specified.

Growth Opportunities

• Not specified.

Benefits

• Not specified.